Bayer Veterinary Care Usage Study: Feline Findings published in the Journal of the American Veterinary Medical Association
Bayer HealthCare and the American Association of Feline Practitioners (AAFP) equip veterinarians with solutions to overcome an alarming trend--declining feline veterinary visits in spite of a growing cat population.
SHAWNEE, Kan. and HILLSBOROUGH, N.J., March 31, 2014 /PRNewswire/ -- The Journal of the American Veterinary Medical Association (JAVMA)—the prestigious, peer-reviewed animal health journal—published in their April edition, the findings of a feline health study conducted by Bayer HealthCare in collaboration with the American Association of Feline Practitioners (AAFP) and Brakke Consulting. The Bayer Veterinary Care Usage Study III: Feline Findings found that more than half (52 percent) of America's 74 million cats are not receiving regular veterinary care, potentially putting their health at risk. The study's findings align with data from the 2012 U.S. Pet Ownership & Demographics Sourcebook, published by AVMA, which showed feline visits to veterinarians declined by 14 percent between 2001 and 2011, while the cat population increased by nearly 5 percent.
"The purpose of the Bayer Veterinary Care Usage Study is to improve the veterinary care of pets by determining why cat visits are declining and helping veterinarians reverse the trend," said Ian Spinks, president and general manager, Bayer HealthCare LLC Animal Health division, North America. "We are confident that publication of its findings in the official journal of the 85,000-member, American Veterinary Medical Association will enhance Bayer and AAFP's efforts to support veterinarians as they work to ensure America's cats receive regular medical care."
Study reveals simply getting a cat to the veterinary clinic among top obstacles to regular veterinary care
The Bayer Feline Findings Study involved four distinct phases of research, including: two, separate nationally representative online surveys of 1,938 cat owners and 400 U.S. companion animal veterinary practice owners, respectively; and a total of 12 focus groups—six each—involving cat owners and veterinary practice owners, separately.
The Bayer Feline Findings Study revealed four major reasons why a majority of cat owners do not take their cats to the veterinarian for routine annual examinations, including:
- Lack of knowledge: Most cats (69 percent) are acquired at no cost, with little or no instruction on proper veterinary care. More than one-third of cat owners (37 percent) noted they didn't even think their veterinarians recommend annual exams and 81 percent believed their cats are self-sufficient and in excellent health, thereby requiring little attention.
- Feline resistance to pet carrier and travel: Fifty-eight percent of cat owners report their cats hate going to the veterinarian. The study found most cats fear being placed into a cat carrier and transported by car, so many owners simply opt to avoid the hassle. In fact, for 38 percent of owners, just thinking about bringing their cats to the clinic was stressful enough.
- Stressful experience in the veterinary clinic: Once at the clinic, more than half of cat owners are less than completely satisfied with waiting room comfort, reflecting the fact that only 18 percent of veterinary practices have created cat-only waiting areas that are physically and visually separated from dogs. The study also found nearly one-third of practices have not trained staff on making visits more comfortable and only 11 percent have established cat-only days and appointment hours.
- Value: When asked how satisfied they are with their veterinary experience, 59 percent of cat owners indicate they are least satisfied with "value for money." The study shows that oftentimes pet owners do not understand that the procedures done when their cat visits the veterinarian can improve their quality of life. Veterinarians should take the opportunity to educate clients on the value these visits bring to their cat.
First visit to veterinary clinic provides key opportunity to influence pet owners to return annually
"In the Bayer Feline Findings Study, we offer veterinarians four straightforward and easily implementable recommendations on how to increase feline visits to their clinics," said study co-author Elizabeth Colleran, DVM, MS, Dipl ABVP, owner of Chico Hospital for Cats, Chico, Calif. and past president of AAFP. "Publication of this study in JAVMA will enable thousands of veterinarians to review its findings and assess whether the proposed solutions meet their needs. I believe, should they opt to implement them, the number of cats receiving routine annual wellness exams in their practices will increase, as will their revenue." The study's recommendations for action by veterinarians follow:
- Educate cat owners on the need for and benefits of routine exams. The Bayer Feline Findings Study found that 83 percent of new cats are taken to the veterinary clinic within the first year of ownership. Veterinarians should make that first visit with their cat patient count by emphasizing the need for annual exams and advising on signs of illness to watch for. "This first visit gives veterinarians their best chance to educate pet owners that cats need the same level of veterinary care typically provided to dogs," said Colleran. "This opportunity should not be missed."
- Reduce the stress to cats and owners before and during the visit to the clinic. Veterinarians should provide information to owners on ways of making their cats feel comfortable in the cat carrier and car. They should create a calm, non-threatening environment in the clinic for their feline patients, including a cat-only waiting area and exam room.
- Provide written reports on exam results and recommended care for the next year, including wellness visits. Veterinarians should provide care instructions to pet owners in writing and give them access via email or phone to a knowledgeable staff member who can answer their questions in a timely manner.
- Make routine feline healthcare as economical and easy to pay for as possible. Veterinarians should provide bundled preventive care plans that clients can pay in monthly installments and offer discounts to owners with more than one cat.
About the Bayer Veterinary Care Usage Study
The first phase of the study focused on the decline in veterinary usage from the pet owners' perspective, identifying six root causes: economic impact of the recession; fragmentation of veterinary services; use of the Internet versus office visits; feline resistance; perception that regular medical check-ups are unnecessary; and cost of care. The study's second phase surveyed veterinarians, aiming to: determine any correlation between clinic revenue and pet visits; identify the use of successful practice tools; and establish the degree to which veterinarians are utilizing services identified in phase one. The third phase, published in the April 1, 2014 issue of JAVMA, explores more deeply why cats were not being taken to the veterinarian more often, and what veterinarians could do to improve feline medical care
About Bayer HealthCare
The Bayer Group is a global enterprise with core competencies in the fields of health care, agriculture and high-tech materials. Bayer HealthCare, a subgroup of Bayer AG with annual sales of EUR 18.9 billion (2013), is one of the world's leading, innovative companies in the healthcare and medical products industry and is based in Leverkusen, Germany. The company combines the global activities of the Animal Health, Consumer Care, Medical Care and Pharmaceuticals divisions. Bayer HealthCare's aim is to discover, develop, manufacture and market products that will improve human and animal health worldwide. Bayer HealthCare has a global workforce of 56,000 employees (Dec. 31, 2013) and is represented in more than 100 countries. More information at www.healthcare.bayer.com.
About the American Association of Feline Practitioners
The American Association of Feline Practitioners improves the health and welfare of cats by supporting high standards of practice, continuing education and scientific investigation. The AAFP has a long-standing reputation and track record in the veterinary community for facilitating high standards of practice and publishes guidelines for practice excellence which are available to veterinarians at the AAFP website. Over the years, the AAFP has encouraged veterinarians to continuously re-evaluate preconceived notions of practice strategies in an effort to advance the quality of feline medicine practiced. The Cat Friendly Practice program is the newest effort created to improve the treatment, handling and overall healthcare provided to cats. Its purpose is to equip veterinary practices with the tools, resources and information to elevate the standard of care provided to cats. Find more information at www.catvets.com.
About Brakke Consulting
Brakke Consulting is the leading consulting firm specializing in the animal health and nutrition markets. Headquartered in Dallas, the firm also maintains offices in Chicago, Omaha, St. Louis, Kansas City and Stuart, Florida, and has affiliate offices in Osaka and Sydney. Established in 1986, Brakke provides a full range of consulting services, including General Consulting, Strategic Planning, Mergers and Acquisitions, Market Research Studies, Technology Licensing, Communications Strategies and New Business Development. Find more information at www.brakkeconsulting.com.
Find more information about Bayer HealthCare Animal Health at www.animalhealth.bayerhealthcare.com
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This release may contain forward-looking statements based on current assumptions and forecasts made by Bayer Group or subgroup management. Various known and unknown risks, uncertainties and other factors could lead to material differences between the actual future results, financial situation, development or performance of the company and the estimates given here. These factors include those discussed in Bayer's public reports which are available on the Bayer website at www.bayer.com. The company assumes no liability whatsoever to update these forward-looking statements or to conform them to future events or developments.
 Volk, J.O, Thomas, J.G., Colleran, E.J. (2014). Bayer Veterinary Care Usage Study: Feline Findings. Journal of the American Veterinary Medical Association, Vol 244, No. 7, April 1, 2014, 799-802.
 U.S. Pet Ownership & Demographics Sourcebook 2012 Edition, American Veterinary Medical Association.
SOURCE Bayer HealthCare