ATLANTA, April 12, 2017 /PRNewswire/ -- BeavEx Incorporated, the leading national provider of same-day local delivery service solutions, announced today the addition of an Analytics Dashboard to its Customer Visibility Portal.
The Analytics Dashboard leverages the latest Big Data and Business Intelligence techniques to create a best-in-class online customer experience. Via the dashboard, business-class customers can view several Key Performance Indicators (KPI's) that show how BeavEx is performing on their account. Adding analytics to their Customer Portal is a key step in the company's move to becoming the technology leader in Final Mile logistics.
"Our Customer Portal already had a control tower that allowed business customers to watch in real-time as deliveries were made and eSignatures were collected," said Eric Kierstead, Chief Information Officer at BeavEx. "Adding the Analytics Dashboard significantly enhances the level of information we're providing customers. The Dashboard provides data visualizations for On-Time Delivery %, Receive Scanning %, Delivery Scanning %, Cost per Stop, and several other KPI's. Businesses increasingly value transparency, and we want to openly share performance metrics with our customers. It's a game changer for Final Mile Logistics."
The Analytics Dashboard is initially providing 10 KPI's with historical reporting back to January 1, 2016. In addition, the Dashboard allows customers to drill down and view the KPI's for a specific market with a single mouse click.
BeavEx is staffed to significantly increase the number of KPI's they're providing customers. Their plan is to have customers drive what KPI's get added next to the Dashboard.
"This is a continuation of our focused approach to maximizing customer satisfaction," said Rich Boland, CEO of BeavEx. "We're starting with 10 KPI's that are appealing to all business verticals we support. Then let customers drive the future direction of the product. We believe sharing this level of data will increase customer engagement, and ultimately lead to new business opportunities for us."
BeavEx Incorporated, based in Atlanta, Georgia, is a leading national, non-asset based provider of local route-based, same-day delivery and logistics services. Their services include picking up and delivering mission critical packages for financial services, pharmaceutical, retail/distribution, clinical lab and critical parts customers across the United States. For more information, please visit www.beavex.com.
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SOURCE BeavEx, Inc.