The Owner-Operator Customer Service team will streamline the entire owner-operator experience, from signing up to ongoing support, by combining staff who previously worked on the Sales, Customer Service and Finance teams into a single, cohesive new unit focused on the unique needs of owner-operators.
Bestpass created its new Fulfillment Center to handle a rapidly increasing volume of transponders, from new sales and through the expansion of service nationally to existing clients. The Fulfillment Center will focus on transponder inventory, shipping and handling, and associated account fulfillment processes, including the strategic deployment plans that Bestpass develops for its fleet customers.
As part of the company's 15th-anniversary celebration this year, Bestpass has already bolstered its customer service offerings, with all customers now receiving free standard shipping in the continental United States, free protective transponder cases, and enhanced implementation services, including labeling each transponder before shipping according to customer specifications.
"Since we completed our national tolling solution with the addition of coverage in Oklahoma earlier this year, we've seen a surge of attention, both from new customers and from existing customers looking to expand their geographic reach within the Bestpass service," said Andrews. "These changes reflect our ability to meet that demand while concurrently adding value to all of our customer relationships."
About Bestpass™, Inc.
Bestpass is in the business of saving commercial fleets and drivers time and money. Founded in 2001 by the Trucking Association of New York, Bestpass provides nationwide streamlined toll management services, including consolidated billing, volume discounts, violation processing and a single service compatible with more than 40 tolling groups and all weigh station bypass networks. With more than $30 million in toll processed each month, Bestpass is a trusted partner both on the road and in the back office. To learn more, visit www.bestpass.com.
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SOURCE Bestpass, Inc.