WASHINGTON, Feb. 12, 2016 /PRNewswire/ -- Beyond20 Senior Advisor, Andy Rivers, has been selected along with Karalee Woody to present "Service Catalog: An End-to-End Perspective" at Educause Connect conferences this year in Denver (March 2 – 4) and Miami (April 6 – 8). The former Associate CIO of the University of Tennessee system has over ten years experience in the industry, his higher education background serving as the cornerstone of Beyond20's Higher Education ITSM Consulting practice.
Rivers has lead numerous Service Catalog Workshops and consulting engagements with Beyond20, working in each case to ensure a sound process from design to retirement. These experiences, and his seasoned perspective on ITSM in higher education, are reflected in his Educause Connect session – incorporating depth in theory and practice, and maybe a game or two.
"For many universities, creating a service catalog is a deceptively complex task," said Rivers. "We offer so much to our campuses that it can become difficult to capture it all. It is a true joy to guide people through the process of creating this foundational component of their ITSM journey."
Read more about the session here.
Beyond20 is a technology-enabled services firm focused on transformative Project Management and IT Service Management solutions to support the practical implementation of Best Practice. Beyond20 is a Cherwell Preferred partner, with several of the world's largest and most complex Cherwell Service Management implementations to its credit. The company's experienced team has developed numerous customer solutions leveraging Cherwell's Codeless Business Application Platform, and was awarded "Most Innovative Use of Cherwell" at the 2014 Cherwell Global Conference. The firm is a Microsoft PPM Gold Certified Partner, Bomgar Gold Partner, and Solarwinds Authorized Partner. All of the company's consultants and trainers are ITIL, Scrum, and ISO 20k certified and have extensive practical experience. Beyond20's clients include over 30% of the Fortune500, along with numerous Universities and Government Agencies. Follow @beyond20 or visit http://www.beyond20.com to learn more.
EDUCAUSE is a nonprofit association and the foremost community of IT leaders and professionals committed to advancing higher education. EDUCAUSE programs and services are focused on analysis, advocacy, community building, professional development, and knowledge creation because IT plays a transformative role in higher education. EDUCAUSE supports those who lead, manage, and use information technology through a comprehensive range of resources and activities. For more information, visit www.educause.edu.