BillingTree Announces Compliance Suite - Available Now to Clarify, Simplify & Automate the Payment Compliance Process Includes knowledge portal containing timely compliance information, offers automated training including operational best practices and assessments, plus access to leading complaint resolution management solutions
PHOENIX, Nov. 6, 2013 /PRNewswire/ -- BillingTree, one of the nation's leading on-demand payment processors, today announced the availability of Compliance Suite™. BillingTree Compliance Suite helps companies to ensure compliance with laws, regulations and guidelines related to accepting payments from consumers. Compliance Suite brings it all together by providing key resources and automated tools for defining, implementing, assessing, refining and tracking payment policies and procedures. A video overview of Compliance Suite is available on YouTube here http://bit.ly/1b9y1R0.
Comprised of three components, Compliance Suite supports the need to adhere to the latest payment compliance regulations on an ongoing basis, identifies policy and procedure gaps to reduce risks, and manages consumer complaint resolution and documentation more efficiently. Compliance Suite includes:
- Compliance Central™ - An easy to access online portal providing timely compliance news, information, analysis, tools and templates to support best practices. Compliance Central is included with the purchase of any other Compliance Suite offering including Compliance Coach and Complaint Tracking, or as a no cost value-add service to existing BillingTree customers.
- Compliance Coach™ – Online self-paced training and assessment, explaining complex legislation in clear, simple language. Compliance Coach illustrates how these regulations translate into best practices for collecting all forms of payment from consumers, including checks/ACH transactions, credit or debit cards, whether they are collected over the phone by an agent or an automated system, via the web or through some other electronic method. Compliance Coach courses are available for purchase online starting at just $199 for a single user (multiple user discounts available online) including complimentary access to BillingTree's Compliance Central. Need not be a current BillingTree customer to purchase.
- Complaint Tracking – Automated complaint resolution management, highlighting the trends and potential root causes of consumer complaints, so that issues can be addressed through revisions to policies/practices or employee training. Pricing is dependent on number of users with no long term contract required and also includes complimentary access to BillingTree's Compliance Central. Need not be a current BillingTree customer to purchase.
"BillingTree's survey of industry Operations Managers earlier this year revealed significant concerns related to compliance, specifically new hurdles brought on by the CFPB (Consumer Financial Protection Bureau) and the impact related to their company's growth potential," commented Liz Caracciolo, VP of Business Development for BillingTree. "BillingTree developed Compliance Suite for Compliance and Operations Managers to assist their need to evolve compliance processes and systems, and address the growing compliance expectations of their customers and prospects. In addition, it provides a comprehensive resource to educate, support in-house training and assessment, and supply reporting and analysis tied to a closed loop complaint management system."
With BillingTree's Compliance Suite, organizations can continuously inform and educate staff about the latest laws, regulations and guidelines and how they impact payment policies and procedures. They gain timely insight and guidance on compliance best practices plus automate compliance training, assessment and related documentation. When coupled with the suites optional complaint tracking, they can quickly investigate, remediate and resolve consumer complaints in accordance with the CFPB's expanding complaint resolution program.
The proven leader in on-demand payment processing, BillingTree empowers customers with competitive advantage through a simplification of the billing and receivables process. By delivering the most innovative technology while making it as easy and inexpensive as possible to accept payments, BillingTree has revolutionized the payments landscape. Our software-as-a-service (SaaS) model delivers industry-leading payment solutions, proven integration, and point-and-click simplicity. BillingTree's focus on innovation has allowed us to help more than 1,200 customers eliminate manual processes and automate their payment cycles. BillingTree – Growth is our Business. For more information, visit www.mybillingtree.com or call 877.4.BILLTREE.
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