BillingTree Reaffirms Customer Focus and Commitment to Adding Value with Initiative that Raises Standards for Customer Support
'Customer First' Program provides ongoing training, compliance information and education, plus added values including enhanced service and support
PHOENIX, April 30, 2013 /PRNewswire/ -- BillingTree®, one of the nation's leading competitively priced on-demand payment processors, has announced a new customer compliance and education initiative as part of its recently released Customer First program. BillingTree has made arrangements with key industry associations including the ACA International (The Association of Credit and Collection Professionals) to offer no-cost access to selected compliance and best practices educational events, in order to provide ongoing information to customers.
The Customer First program extends BillingTree's service commitment beyond simply servicing processing related support needs through four additional key areas – Added Value, Subject Matter Expertise, Education and Compliance, and Dedicated Communication Channels.
Under the initiative, BillingTree will cover the cost of providing customers with selected replays of educational webinars and teleseminars free of charge. These recorded events from leading industry associations are valued at over $100 each and are typically only accessible to association members.
The new Customer First program also offers savings to BillingTree customers who use ACH for payments – covering the cost of complying with NACHA regulations by paying the fee for the annual NACHA Rulebooks on their behalf.
Finally, the addition of a new exclusive Customer First Webinar Series allows BillingTree customers to share ideas and success stories, discuss new products, services and regulations and look at vital performance metrics and service scorecards. A social media emphasis has also been expanded to include Facebook, LinkedIn, and Twitter.
"The Customer First program has been designed to evolve over time and set a new support standard for the industries we service," commented David Roberts, President and CEO, BillingTree. "It assists BillingTree customers in keeping up with all their collection, payment, compliance and on-going educational challenges, as well as becoming part of a community to share ideas which might have an impact on their business."
"BillingTree has grown by offering competitive processing rates combined with top levels of security, as indicated by our compliance including PCI and SSAE 16," David Roberts continued. "In addition, we were recently accredited with an 'A+' rating by the internationally respected independent Better Business Bureau (BBB). We have always complemented this with first class support and our Customer First program is taking this to a new level."
BillingTree supplies the leading fully integrated, multi-channel electronic payment platform to multiple industries: Healthcare (Acute and Ambulatory care), Insurance, ARM and the collection agency market, Utilities, such as power, cable, municipal, and phone, plus subscription-billed services. Benefits of electronic payment solutions include improved operational efficiencies and cash flow, decreased A/R days outstanding, accelerated availability of consumer funds, reduced costs associated with manual-payment processing, and integrated processing by managing all payments, returns, and corrections through a single portal.
The proven leader in on-demand payment processing, BillingTree empowers customers with competitive advantage through a simplification of the billing and receivables process. By delivering the most innovative technology while making it as easy and inexpensive as possible to accept payments, BillingTree has revolutionized the payments landscape. Our software-as-a-service (SaaS) model delivers industry-leading payment solutions, proven integration, and point-and-click simplicity. BillingTree's focus on innovation has allowed us to help more than 1,200 customers eliminate manual processes and automate their payment cycles. BillingTree – Your Growth is our Business. For more information, visit www.mybillingtree.com or call 877.4.BILLTREE.
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