Black Hills Corp. Leverages Mobile Apps for Enhanced Customer Service and Increased Efficiency ClickSoftware's Enterprise Mobility and Scheduling Solutions Integrated Into Energy Company's Long-Term Strategic Initiatives
BURLINGTON, Massachusetts, July 17, 2013 /PRNewswire/ --
Understanding the significant impact service quality has on many facets of business, from customer retention and new acquisitions to bottom line savings, Black Hills Corp. has turned to the mobile workforce management market leader, ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), for components of Black Hills' long-term strategic technology plan to boost customer service through unified processes and mobile connectivity.
Black Hills Corp. provides electric and natural gas service to more than 750,000 utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota, and Wyoming. By implementing ClickSoftware's mobility and workforce optimization solutions, Black Hills will be able to better balance the need to provide superior customer service, while also increasing productivity and cutting operational costs.
The implementation will allow the company to share and optimize resources and information across multiple business units in real-time. This will offer Black Hills increased scheduling flexibility based on skills and proximity. In addition, Black Hills plans to improve communication with customers by providing estimated arrival time updates.
"We pride ourselves on being able to provide unparalleled support and service, and ClickSoftware's optimized scheduling will help ensure the right person is sent to the right job in the most efficient way, for both short- and long-cycle work," said Randy Winkelman, VP Customer Service at Black Hills.
As part of its long-term technology plan, Black Hills expects to better manage customer expectations from start to finish of each work order, while establishing an automated work order prioritization system. As the company prepares for growth, it will leverage ClickSoftware's solutions in planning for future demand and staffing levels.
"Customer service is a driving force in the utility industry, and Black Hills is rolling out an industry-leading initiative for positive change," said Hannan Carmeli, Co-CEO at ClickSoftware. "Leveraging ClickSoftware's end to end capabilities will allow Black Hills to put the most up-to-date information in the hands of their mobile workforce."
About Black Hills Corp.
Black Hills Corp is a diversified energy company with a tradition of exemplary service and a vision to be the energy partner of choice. Black Hills Corp. is based in Rapid City, S.D., with corporate offices in Denver and Papillion, Neb. Black Hills Corp. serves 750,000 natural gas and electric utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota and Wyoming, and its non-regulated businesses generate wholesale electricity and produce natural gas, oil and coal. Black Hills' 2,000 employees partner to produce results that are improving life with energy. More information is available at http://www.blackhillscorp.com.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Latin America, Europe and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Black Hills Corp. and its customers from using ClickSoftware's mobility and scheduling solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
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SOURCE ClickSoftware Technologies Ltd