ATLANTA and LONDON, Aug. 15, 2016 /PRNewswire/ -- 'No Trouble Found' (NTF) returns are a persistent and expensive problem for the telecommunications industry, costing $4.5 billion a year. At the root of the problem is the improper diagnosis and repair of mobile devices when they are brought into retail stores of mobile network operators and device manufacturers.
To remedy this problem, Blancco Technology Group today released the NTF Savings Calculator, a first-of-its-kind tool that mobile network operators and device manufacturers can use to assess the high costs that are needlessly incurred from making inaccurate diagnoses of device performance issues and, as a result, unnecessarily processing NTF returns each year.
"The mobile ecosystem is complex, fast-changing and highly competitive," said Richard Stiennon, Chief Strategy Officer, Blancco Technology Group. "Success hinges on delivering maximum value for customers and improving the customer care experience across every channel. This calculator helps mobile network operators and device manufacturers understand the expensive implications of improperly diagnosing and repairing mobile devices – and ultimately, the importance of implementing the right mobile diagnostics solution to reduce NTF returns."
The tool asks mobile network operators and device manufacturers to input the following items in order to calculate the projected NTF savings on an annual basis if the SmartChk diagnostics solution is used to diagnose and repair mobile devices.
- The total number of retail locations the carrier/OEM has in operation
- The average number of mobile devices returned each month (per retail location)
- The average cost of processing each returned device
The tool is designed to provide mobile network operators and device manufacturers with a better understanding of the financial repercussions of improperly diagnosing and repairing mobile devices. Additionally, it should help mobile service providers create more streamlined and efficient device diagnostics processes. Its creation was inspired by the considerable value and savings being seen from the deployment of the SmartChk solution for some of the world's most notable mobile network operators.
Stiennon concluded, "The more commonplace mobile adoption becomes, the more necessary it is to make the post-sale customer care experience as convenient, efficient and hassle-free as possible. If our SmartChk mobile diagnostics solutions can help mobile network operators and device manufacturers simultaneously correct those issues, reduce the likelihood of unwarranted device returns and minimize customer churn, then we're doing exactly what we set out to do."
To see how the SmartChk diagnostics solutions and business intelligence can help reduce the quantity and frequency of 'No Trouble Found' device returns, increase your Net Promoter Score and save millions of dollars each year, request a demo today.
About Blancco Technology Group
Blancco Technology Group is a leading, global provider of mobile device diagnostics and secure data erasure solutions. We help our clients' customers test, diagnose, repair and repurpose IT devices with the most proven and certified software. Our clientele consists of equipment manufacturers, mobile network operators, retailers, financial institutions, healthcare providers and government organizations worldwide. The company is headquartered in Alpharetta, GA, United States, with a distributed workforce and customer base across the globe.
Blancco, a division of Blancco Technology Group, is the global de facto standard in certified data erasure. We provide thousands of organizations with an absolute line of defense against costly security breaches, as well as verification of regulatory compliance through a 100% tamper-proof audit trail.
SmartChk, a division of Blancco Technology Group, is a global innovator in mobile asset diagnostics and business intelligence. We partner with our customers to improve their customers' experience by providing seamless solutions to test, diagnose and repair mobile assets. SmartChk provides world-class support, pre and post implementation, allowing our customers to derive measurable business results.
SHIFT Communications for Blancco Technology Group (US)
David Heffernan, Account Manager
T: (617) 779-1839
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account Manager
T: 44 (0) 20 8971 6427
Blancco Technology Group
Ragini Bhalla, Senior Director of Global Communications
T: (678) 829-8465
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SOURCE Blancco Technology Group