Brad Cleveland, Lori Bocklund & Jeff Toister Headline at ICMI Contact Center Demo & Conference 2014 Innovative experts in contact center management and operations join keynote speakers Chip Bell and Kirk Weisler at leading industry event
COLORADO SPRINGS, Colo., Aug. 25, 2014 /PRNewswire/ -- Mingling with call center stars won't be difficult at ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago. From customer service experts like Chip Bell to technology specialists such as Lori Bocklund, this year's roster is crammed with 75+ top-rated speakers on customer service.
In addition to keynoters Chip Bell and Kirk Weisler, Contact Center Demo & Conference is featuring a number of conference favorites. These include:
Lori Bocklund: As the President of Strategic Contact and the co-author of Call Center Technology Demystified, Bocklund has become the go-to expert on contact center strategy, technology, and operations. Attendees at her workshops and sessions rave about her presentations – "smart, funny, and filled with great information."
Brad Cleveland: Global expert on customer service, best-selling author/editor, consultant to Apple, HP and American Express – the list of Cleveland's contact center achievements is long and illustrious. This year, Cleveland will be leading a popular workshop on the principles of effective management and a targeted session on achieving small contact center results.
Jeff Toister: The author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It has plenty of secrets to reveal about contact center operations. In his interactive, research-based workshop, Toister will explain why it may only take a minimal effort to improve customer service.
Workshops, Site Tours, Networking, and more
Targeted knowledge is the name of the game. Conference attendees can choose from a selection of main sessions addressing four core areas: people management, operations management, strategy & leadership, and technology management. Also on offer are:
- Pre-Conference Workshops and Half-Day Site Tours: In-depth workshops on pressing topics (e.g. Coaching, VOC, Customer Experience, Technology Innovation, etc.) and tours that offer a detailed and distinctive view inside a contact center's operations.
- Networking Activities: Welcome and networking receptions, an industry roundtable breakfast, and best practice breakfast discussions.
- Demo Hall: Passport to Prizes, Solutions Spotlight Sessions, and networking receptions. The 80+ exhibitors include Oracle, SAP, LiveOPs, Interactive Intelligence, inContact, USAN, Enghouse Interactive, Acision, Five9, Presence Technology, Intradiem, VoltDelta, InsideSales.com, and many more.
ABOUT CONTACT CENTER DEMO & CONFERENCE
ICMI Contact Center Demo & Conference is an excellent investment for any contact center, large or small. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns.
Produced by ICMI, a leader and partner in the contact center industry for over 30 years, the educational program offers deep, meaningful content addressing the most current topics of the industry. The unique design of the Demo hall provides an atmosphere attendees love for exploring the latest trends and technology. Add to all that the amazing networking opportunities, and it's easy to understand why this event is a favorite of contact center professionals.
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International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.
ICMI is a part of UBM (LSE:UBM), a global live media and B2B communications, marketing service and data provider.
SOURCE International Customer Management Institute (ICMI)