SANTA CLARA, Calif., Jan. 31, 2017 /PRNewswire/ -- Brillio, a global technology consulting and business solutions company focused on digital technologies and big data analytics today received a Net Promoter Score (NPS) of 71 demonstrating exceptional customer advocacy, according to the recent results of Brillio's NPS customer satisfaction survey. These results are an industry benchmark, and a 15% increase to the companies' score in 2015.
Brillio's NPS customer satisfaction survey was completed by over 130 customers, 40 of which are Fortune 1000 companies, who have worked with Brillio over the last twelve months. These customers compare and rank their experience working with Brillio versus competitors across four areas: engagement, execution, people, and overall aspects. Brillio was voted 50% higher than their competitors in those four areas. Additionally, customers voted Brillio's top three attributes as adapting to their needs, team culture, and staying on budget.
According to the Net Promoter Network, a Net Promoter Score measures customer advocacy and predicts business growth. NPS is a scale ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. NPS score is equal to the percentage of promoters minus the percentage of detractors. It is a proven metric that has transformed the business world.
"We are excited and proud that our customers have scored Brillio high across the board, but we are most honored about our high scores in customer advocacy, our people, and our relationships," said Raj Mamodia, CEO of Brillio. "The world class customer experience is our true north and we are proud that we have wired our teams to make the customer our number one priority. The Brillio team works hard to go above and beyond to create competitive advantage for our clients in the area of digital transformation led innovation and I am excited that our customers value it tremendously."
"We have been working with Brillio to build and implement a critical and transformative digital customer insight platform," says Karima Ridgley, Paper Source, VP, Marketing and Ecommerce. "These insights from Brillio will not only drive marketing effectiveness but also inform broader strategic business decisions across the organization. Throughout this partnership, Brillio has demonstrated unrelenting focus on providing a world-class customer experience with agility and speed."
As a global company, Brillio is proud to showcase an increase of their NPS across all three geographies – United States, Europe and India. All Brillio practices were rated higher this year than last including Digital Experience, Big Data and Analytics, Digital Engineering and Apps Next.
Brillio, a global technology consulting and business solutions company, enables the successful transformation of businesses by utilizing emerging technologies to create new customer experiences, achieve cost efficiencies, and gain competitive advantage. This, along with its key technology partnerships and investments in areas such as big data analytics, security, cloud, mobile, and machine learning, delivers innovative processes and solutions that result in significant business impact. Brillio brings business expertise to clients in the Banking and Finance, Utilities, CPG, Retail, Technology, Media and Entertainment industries and is proud to serve leaders in Fortune 500 from these industries. Visit us at www.brillio.com. On Facebook at BrillioGlobal. On Twitter @BrillioGlobal
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