BETHESDA, Md., April 11, 2017 /PRNewswire/ -- BroadPoint Technologies, a business technology consulting firm specializing in deploying cloud-based solutions from Microsoft including Dynamics 365 ERP, CRM and business intelligence applications, announces today the launch of its Field Service Practice. The practice will deliver and support Microsoft's world-class Field Service Management solution, enabling businesses to better manage and deliver service to their customers in the field.
As an extension of Microsoft's innovative Dynamics 365 business application, the Field Service Management solution allows companies to improve customer satisfaction, first time fix rates, and resource productivity, all within the familiar Microsoft Dynamics platform. With Field Service Management for Microsoft Dynamics 365, users can monitor, and change the schedules and dispatch of service representatives in real time and seamlessly work anywhere from the desktop to mobile tablets and smart phones. A service board assists in the management of automated routing, service agreements, inventory, customer communications, and the complete customer lifecycle.
"We are excited to launch our Field Service practice and add Microsoft's field service offering to our suite of solutions," said CEO of BroadPoint, Lee Raesly. "With Dynamics 365 for Field Service capabilities, field service representatives and schedulers can enjoy automated routing, inventory management and mobile data entry so that everyone has a complete view of customer interactions in real-time, from anywhere, on any device."
Gartner states that the Field Service Market (FSM) market is growing rapidly in response to proven business results from projects and technology developments in mobility, cloud and machine learning. With the introduction of Dynamics 365 in November, both Microsoft and BroadPoint have invested heavily in these areas for the field service market.
"Microsoft Dynamics 365 and FieldOne came together to form Dynamics 365 for Field Service, an industry-focused, end-to-end solution to enable businesses to drive revenue, reduce costs and deliver great customer service. We're excited that partners like BroadPoint understand this vision and show a commitment to serving the field service market," said John O'Donnell, Practice Development Manager for Microsoft.
For more information on BroadPoint, see us at www.broadpoint.net on the web.
Since 2001, BroadPoint has helped hundreds of associations, not-for-profit organizations, government agencies and commercial businesses increase member and customer engagement, elevate sales and financial performance, enhance staff productivity and gain mission-critical intelligence.
By taking a true One Microsoft approach with integrated CRM, ERP, Office 365 and Business Intelligence solutions, BroadPoint provides the strategic guidance, services and technology solutions necessary to drive your mission, program, and service performance today and in the future.
Headquartered just outside Washington, DC, BroadPoint is a Microsoft Gold Certified Partner for ERP and CRM, a President's Club Award winner, a certified Cloud Solution Provider (CSP) and a member of Microsoft's Partner Advisory Council (PAC). BroadPoint serves over 300 clients across the United States.
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