FOUNTAIN VALLEY, Calif., Oct. 20, 2016 /PRNewswire/ -- Hyundai Motor Company recently concluded the third Global Service Advisor Championship, a biennial skills competition that pits Hyundai's service advisors against each another in various Olympic-style competitions and tests. The 2016 silver medal was awarded to local Boise, Idaho Hyundai service advisor, Ryan Hatch. This year, 140 service advisors from 60 countries came to Korea to participate in the championship. There are more than 18,000 service advisors worldwide. John Merrill of Jerry's Hyundai in Weatherford, Texas also won an Excellent Skills Medal at the event.
The gold, silver and bronze medal winners, including Hatch, represent the best of the best globally and those who consistently go above and beyond the call of duty to ensure each customer leaves the dealership satisfied. Service advisors like Hatch and Merrill work with customers to handle simple maintenance services such as oil changes, tire rotations and up to the most difficult repairs. Hatch, whose silver medal finish also won him $4,000, is from Bronco Motors Hyundai West in Boise, Idaho. Merrill is from Jerry's Hyundai in Weatherford, Texas.
"The competition was fierce and for Ryan to take home a silver is a really big deal for Hyundai Motor America and Bronco Motors Hyundai West," said Frank Ferrara, executive vice president, customer satisfaction, Hyundai Motor America. "His and John's performances at the Service Advisor Championship highlight our commitment to providing an outstanding customer experience and arming our service advisors with the technologies and training they need."
The Service Advisor Championship is designed to improve customer satisfaction at Hyundai service centers across the globe. Improved customer satisfaction comes from having dealership service advisors compete against one another in a unique and interactive environment. The competition tests customer focused service processes and the advisors' abilities via written exam and a judged role playing scenario with a customer. The tests cover everything that happens from when a customer drops off their vehicle to when it is delivered back to them. The competition ultimately recognizes top performing advisors in the following areas: appointments, greeting and write-up / walk around. Hatch and Merrill competed with advanced tablet PCs using Hyundai's new Workshop Automation system.
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 830 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai's 10-year/100,000-mile powertrain limited warranty and five years of complimentary Roadside Assistance. Hyundai Blue Link Connected Care provides owners of Hyundai models equipped with the Blue Link telematics system with proactive safety and car care services complimentary for one year with enrollment. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and In-Vehicle Service Scheduling.
For more details on Hyundai Assurance, please visit www.HyundaiAssurance.com.
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SOURCE Hyundai Motor America