DURHAM, N.C., Nov. 30, 2015 /PRNewswire/ -- Bronto Software, the leader in commerce marketing automation and a NetSuite (NYSE: N) company, was honored as the Gold winner for Best Support Department of the Year and Bronze for Company Growth of the Year in the 2015 Golden Bridge Awards.
Bronto received the Gold award for Best Support Department of the Year based on the many accolades Bronto's Support Department has received from its customers. Bronto was also recognized for its ability to maintain strong customer satisfaction scores, including its all-time Net Promoter Score (NPS) of 77. The average NPS score for technology companies is 37 and the average for online services is 36, according to Satmetrix, a software and consulting firm that tracks NPS. NPS is a way to measure customer satisfaction and loyalty on a 200-point scale from -100 to 100.
The Company Growth of the Year Award recognizes Bronto's achievements and milestones over the past year that included the launch of several new products, including:
- Cart Recovery - a powerful solution that enables commerce marketers to send automated and personalized messages to cart abandoners, helping put them back on the path to purchase.
- Socialite - a new offering that enhances customer engagement and produces measurable, attributable ROI through social media channels.
Bronto also expanded its U.S. headquarters to accommodate a world-class engineering and technology center, and opened new offices in New York, Los Angles and Sydney, which significantly increased its employee base and helped grow its client roster.
"It's an honor to be named a winner in two categories by the Golden Bridge Awards," said Joe Colopy, CEO of Bronto Software. "These awards are a testament to Bronto's commitment to outstanding, industry-leading support and innovative solutions that help commerce marketers compete in the constantly changing ecommerce landscape."
The coveted annual Golden Bridge Awards program encompasses the world's best in organizational performance, products and services, customer satisfaction programs and partner programs from every major industry in the world. More than 40 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2015 Golden Bridge Business Awards winners.
About Bronto Software
Bronto Software, a NetSuite (NYSE: N) company, provides a cloud-based commerce marketing automation platform to mid-market and enterprise organizations worldwide. Bronto is the number one ranked email marketing provider to the Internet Retailer Top 1000, with a client roster of leading brands, including Timex, Samsonite, Lucky Brand, Theory, Vince Camuto and Christopher & Banks. The Bronto Marketing Platform is deeply integrated with commerce platforms, such as NetSuite, Magento, Demandware and MarketLive. The company is headquartered in Durham, NC, with additional offices in London, Sydney, New York and Los Angeles. For more information, visit bronto.com.
About the Golden Bridge Awards
Golden Bridge Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com.
SOURCE Bronto Software