C3i Recognized as a Niche Provider in Gartner's 2013 Magic Quadrant for End-User Outsourcing Services - North America Evaluation Based on Completeness of Vision and Ability to Execute
MORRISTOWN, N.J., Oct. 9, 2013 /PRNewswire/ -- C3i Inc, a leading provider of technology support and business services for the life sciences industry, today announced that it has been recognized by Gartner, Inc. in the Niche quadrant of the Magic Quadrant for End-User Outsourcing Services, North America, 2013 report published on September 26, 2013.
Founded in 1993, C3i is the only technology support provider exclusively focused on the life sciences industry. Today, C3i serves over half of the world's largest pharmaceutical companies from global operations centers in North America, Europe, India, and China. The company has deep experience with life-science-based specialty applications, regulatory requirements, business processes and healthcare constituencies. C3i handles an incident volume of 1.2 million annually, supports a total of 35,300 desktops and 38,500 mobile devices, and has deployed over 14,000 iPads to date.
C3i is one of the 19 service providers examined by Gartner for the 2013 Magic Quadrant for End-User Outsourcing Services in North America. In the process of defining the Magic Quadrants, Gartner assessed suppliers across a wide range of criteria as well as interviewed a number of customers of each supplier.
C3i is proud to have qualified for the Magic Quadrant being included among the world's leading IT outsourcing firms. Given its unique industry focus and support models, C3i continues to be recognized as an important "Niche Player" for healthcare and life sciences companies.
Within the end-user outsourcing services scope, Gartner includes services that span clients' day-to-day management and operations of desktop, mobility and service desk. Gartner defines desktop outsourcing services as "services related to desktop computers, desktop hosting servers, the underlying network infrastructure, the processes and the organization." Gartner defines the IT service desk as "the provision of internal end-user support for all information technology services."
"C3i offers a full complement of services and expertise across clinical operations, medical information, pharmacovigilance, and commercial operations. Our clients consolidate their global services and gain efficiencies, while still receiving the highest level of service and the most focused industry expertise," said Joel Morse, CEO of C3i. "We have built a company that provides the highest value customer experience in the life sciences industry, whether those customers are employees, physicians, partners or patients."
(1) Gartner Magic Quadrant for End-User Outsourcing Services, North America, by David Edward Ackerman, William Maurer, Bryan Britz. 26 September 2013.
About the Magic Quadrant
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Headquartered in Morristown, New Jersey, C3i Inc. has global operations in the North America, Europe, India, and China. Their 1500 employees provide technology training, multi-lingual service desk, hardware provisioning, and break/fix, asset management, and user/application administration services for pharmaceutical sales and clinical professionals worldwide. To learn more, visit www.c3i-inc.com
SOURCE C3i Inc.