California Association of Collectors Supports National Consumer Protection Week

28 Feb, 2013, 11:36 ET from California Association of Collectors

SACRAMENTO, Calif., Feb. 28, 2013 /PRNewswire-USNewswire/ -- California Association of Collectors (CAC) members today applaud the Federal Trade Commission's National Consumer Protection Week, March 3-9, 2013 and encourage consumers to visit for free information to better understand debt collection and their rights. Many California consumers are being contacted by third-party debt collectors to resolve duly owed financial obligations. 

According to the Federal Reserve, the total amount of consumer debt in the United States now exceeds $11.5 trillion.  Whether a mortgage, medical bill, student loan, auto loan or credit card debt; the repayment of consumer and business credit is vital to the national, state and local economies.  Based on a recent study by Ernst & Young, third-party debt collectors recovered $55 billion in 2010 on behalf of creditor, health care, government and other clients.  This report includes details specific to our state.

"Engaging third party debt collectors to recover these debts helps reduce the cost of goods and services, allows affordable credit to be available, reduces the need for future tax increases," CAC President Karl Hillard said. "It's not only the non-profit and private sectors that benefit from debt collection.  Federal, state, and local government also rely on the repayment of billions of taxpayer owed dollars in delinquencies including uncollected court fees, unpaid taxes, library fines, and traffic tickets."

The non-profit ACA International Education Foundation created as a free resource to help ensure consumers contacted about these debts know their rights and better navigate the often confusing world of personal finance. No registration or sharing of a consumer's personal information is required.        

In addition, CAC offers a free hotline (1-800-316-2262) for consumer inquiries about the industry and provides a liaison between consumers and member agency owners when complaints or questions arise. 

Hillard added that harassment, threats and other illegal activity are unacceptable and violators must be held accountable. CAC members are working with regulators, Congress and state leaders to ensure a balanced debt collection system that protects consumers and allows the legitimate collection of debt to function.

The California Association of Collectors is a state Unit of ACA International, the Association of Credit and Collection Professionals.  ACA International ( is the comprehensive, knowledge-based resource for success in the credit and collection industry. Founded in 1939, ACA brings together 5,000 members in the United States and abroad, and their more than 300,000 employees, representing third-party collection agencies, asset buyers, attorneys, creditors and vendor affiliates. ACA supports members through state and federal advocacy, training and resources.  For more information about ACA Education Foundation, visit

Contact: Mark Schiffman, PR Director
Tel. (952) 259-2124 or

SOURCE California Association of Collectors