MAYS LANDING, N.J., June 19, 2012 /PRNewswire/ -- Global Connect, the leading provider of cloud-based dialing and communication services, announces new enhancements to its cloud-based dialer, GC1 Peak Dialer. New Account Call Escalation functionality, along with the dialer's robust Call Transfer feature, allow ARM clients to maximize productivity while minimizing agency costs.
"These recent improvements are the latest example of Global Connect's commitment to consistently evaluate our technology, analyze our clients' needs, and develop the features that will help our client partners succeed in a challenging marketplace," said Darrin Bird, Chief Operating Officer of Global Connect. "Based on the feedback we receive on these and all of our dialer features, we'll continue to make improvements with our clients' best interests in mind."
GC1 Peak Dialer users can now benefit from the following new features and functionality:
- Enhancements in Account Call Escalation - This feature now gives clients the ability to dial vertically (ensuring that each primary account number is dialed prior to secondary numbers for all accounts), as well as horizontally, using disposition code. With the enhanced horizontal call dialing feature, the system will continue to dial alternate numbers within a particular account or move on to the next account, depending upon the disposition entered by the agent. All set-up controls are configurable by the administrator and can be made in real time.
- Call Transfer - With GC1 Peak Dialer's best-in-class Call Transfer feature, supervisors have the ability not only to introduce the call to the agent to whom the call is being transferred, drastically reducing dropped calls at transfer, but also to transfer calls to agents within or outside of their agent groups, and to individuals not currently logged into the dialer. All segments of the transferred call are recorded and retained for quality assurance and compliance issues.
In addition to the Account Call Escalation enhancements and the state-of-the-art functionality of Call Transfers, GC1 Peak Dialer now offers configurable caller ID for manual dialing, increased functionality of API for seamless access to GC1 Peak Dialer, and Do Not Call based on disposition code for an individual number.
"Global Connect is a true client partner, offering continual upgrades and improvements, with no upfront costs, minimum fees, or double-counting of agent minutes," said Bird. "We require no long-term contracts, providing extreme flexibility and the highest form of partnership: trust. Our client partners trust that each and every day, the Global Connect team will provide the superior service, transparency, and quality customer care that render long-term contracts and monthly minimums a thing of the past."
About Global Connect
Global Connect, the industry's leading provider of cloud-based dialing and communication services, is a privately held company with corporate offices in Mays Landing, New Jersey. The company supports thousands of clients utilizing seven regional sales and service offices throughout the United States and Canada. Global Connect has Data Centers in Pennsylvania, New York and Canada. For more information on Global Connect, call 1-888-421-4151 or visit http://www.gc1.com in the United States or http://www.gc1.ca in Canada.
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SOURCE Global Connect