CallCopy's cc: Discover v5.0 Workforce Optimization Suite Receives 2011 Communications Solutions Product of the Year Award Upgraded Suite Includes Enhanced Role-Based Permissions Security, New System Redundancies to Avoid Failures, and Improved Speech and Desktop Analytics
COLUMBUS, Ohio, Oct. 25, 2012 /PRNewswire/ -- CallCopy, a leading provider of innovative call recording and contact center solutions, announced today that TMC, a global, integrated media company, has named CallCopy's cc: Discover v5.0 Workforce Optimization Suite as a recipient of a 2011 Communications Solutions Product of the Year Award.
"We are very pleased to see recognition of our workforce optimization suite in TMC, an influential leader in communications and technology news," said Matt Madzia, director of product management at CallCopy. "Version 5.0 of cc: Discover enables organizations to improve customer satisfaction through integrated speech and desktop analytics, quality management, screen capture, performance management, and agent coaching. The addition of cc: Clarity, CallCopy's next-generation workforce management solution, provides great value by optimizing operations. Many of the improvements to the suite were based upon direct customer feedback, and our willingness to engage customers and actually implement their feedback is testament to our customer-centric focus, and is the core reason for our recognition in the industry."
"CallCopy was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications," said Rich Tehrani, the CEO of TMC. "The cc: Discover v5.0 Workforce Optimization Suite has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at CallCopy. I look forward to more innovative solutions from them in the coming year."
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2011 through March 2012 were chosen as winners of the Communications Solutions Product of the Year Award.
CallCopy received the highest Overall Vendor Satisfaction rating in a 2012 customer satisfaction survey conducted by industry analyst DMG Consulting LLC (DMG). CallCopy recently ranked number 916 on the 2012 Inc. 5000 list as well as winning a Business First "Fast 50" Award for the fourth consecutive year.
CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries. For more information, visit www.callcopy.com.