Clients can subscribe to one of two service levels. The Gold Level Reporting Service provides access to fixed metrics and standardized reports at the location and user level. This includes using standardized volume tables, reports, graphs and performance reporting supported by a range of key features. These include access to over 40 pre-configured reports for nine service areas including records management, mail and print services, document imaging and materials management logistics. Additionally, organizations can track performance against service level agreements (SLAs) and key performance indicators (KPIs).
With the Platinum Level Reporting Service, users have a dynamic enterprise dashboard offering advanced visualization and interactivity, delivered on a leading-edge business intelligence platform. This service level is specially designed for large organizations that require business performance views across multiple sites and the ability to customize metrics—such as cost-per-user and space utilization—based on the company's specific reporting requirements. Key features include stoplight performance management of critical business metrics and the capability to benchmark performance enterprise-wide or at the site location level. Users also have the option of receiving automated email alerts when SLAs or KPIs deviate from established performance targets.
One example of the power of BusinessInsights is how Canon helped a client reduce its courier costs. Using the analytics and reporting tool to analyze three years of historical data, the Canon project team discovered that a number of non-urgent materials, including merchandise, marketing materials and employee expense reports, were being delivered by overnight mail. The Canon team worked with end-users to develop a new process that guided employees in reducing costs by selecting the most cost-effective shipping method for each item, depending on urgency. As a result of the courier project, Canon's client saved almost $500,000 in the first year after implementation. On average, the company experienced savings of over 10 percent per month across all sites.
About Canon Business Process Services
Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing and managed specialty staffing. The company helps clients improve operational business performance while reducing costs and risks. Named a Global Outsourcing 100 Leader in 2016 by IAOP for the tenth year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com and follow us on Twitter @CanonBPO.
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SOURCE Canon Business Process Services