BOSTON, May 21, 2012 /PRNewswire/ -- In honor of National Small Business Week (May 20-26), Carbonite, Inc. (NASDAQ: CARB), a leading provider of online backup solutions for consumers and small to medium sized businesses, offers tips from David Friend, Carbonite CEO, for maximizing the benefits of online services. Recognizing the nation's small businesses for their positive impact on the lives of their customers, their employees and the economy, Carbonite extends a special discount on Carbonite Business products to help small business owners protect their valuable data.
"Small businesses are the heart of the American economy, and at Carbonite, we work every day to deliver an online backup solution that meets their specific needs to safeguard their critical data," said David Friend, Chairman and CEO of Carbonite. "Most small businesses are already making use of online services, but there are a few tricks for maximizing these services that can make a big difference in how small business owners manage their company and their customers."
An entrepreneur at heart who has founded six companies, Friend offers the following tips for helping small businesses best leverage online services:
- Social media platforms connect you with your customers. Whether it's Twitter, Foursquare, Facebook, LinkedIn or Pinterest, it's important to leverage the social media channels you have in place to connect with your customers. These channels may be one of the quickest ways to let your customers know about your offerings and to remind them of your services. However, be mindful that if you don't use them regularly, people will stop paying attention to you; sharing an update once a week will keep your followers engaged.
- Listen with your eyes. The internet has given consumers a new way to voice their opinions. They are now sharing recommendations and reviewing your business and services via a multitude of online review sites. Look at these sites regularly to see what customers are saying about you and set up feeds and alerts where possible so you have real-time updates. Use this as an opportunity to respond to criticism and accept compliments from customers.
- You've got mail. In today's fast-paced times, consumers may find it easier to fire off an email asking you a question than to actually pick up the phone and call. Try to answer emails quickly, which will show the customer that you care about them and that you are able to help them with any issues. A quick response can improve overall customer satisfaction.
- Beware of data thieves. With more business conducted online than ever before, cyber security should be top of mind. To protect your data do not open suspicious emails, use strong passwords, and also make sure your anti-virus and anti-malware signature database is up to date.
- Make sure you're protected. Results from a recent study by Carbonite revealed small businesses have big gaps in their data backup plans – putting them at risk for losing valuable information in the instance of power outage, hard drive failure, or even a virus. Despite known shortcomings, the study showed small businesses continue to choose a range of risky and unreliable technologies, often using multiple strategies because they worry about their reliability:
- 50 percent use external hard drives, yet 40 percent of those didn't start backing up until they had already experienced a hard drive failure.
- 42 percent use USB/flash drives primarily because it is perceived as easy, yet only 6 percent believe USB/flash drives to actually be reliable.
- More than one-third use CDs/DVD drives to backup data, even though 62 percent feel they are inconvenient or risky.
Starting at $229 per year, Carbonite offers an affordable, more reliable way for small to medium sized businesses to back up their valuable data. Carbonite Business backs up an unlimited number of computers for a predictable, flat fee with 250GB of storage included. Carbonite Business Premier backs up an unlimited number of computers and servers with 500GB of storage included. Businesses can easily add supplemental storage packs should their storage needs surpass the GBs provided with their selected plans.
In honor of National Small Business Week and in appreciation of small businesses and all that they do for the U.S. economy, Carbonite is offering three free bonus months with new Carbonite Business plan subscriptions. To take advantage of this special offer, enter the code SMBWEEK at time of purchase. This offer is available through May 31, 2012. Small businesses can call 1-877-334-7621 or email firstname.lastname@example.org for additional details.
Carbonite, Inc. (NASDAQ: CARB), is a leading provider of online backup solutions for consumers and small and medium sized businesses. Subscribers in more than 100 countries rely on Carbonite to provide easy-to-use, affordable and secure online backup solutions with anytime, anywhere data access. Carbonite's online backup solution runs on both the Windows and Mac platforms. The company has backed up nearly 200 billion files, restored more than 7 billion files and currently backs up more than 300 million files each day. For more information, please visit www.carbonite.com, twitter.com/carbonite, twitter.com/carbonitebiz, or facebook.com/CarboniteOnlineBackup.
SOURCE Carbonite, Inc.