CCC ONE™ Estimating Now in More than 12,000 Repair Facilities Customer Satisfaction Scores High Among CCC ONE® Estimating Users
CHICAGO, Oct. 7, 2011 /PRNewswire/ -- CCC Information Services announced today that Dave's Pro Collision of Beacher, IL became the 12,000th repair facility to choose CCC ONE™ Estimating. A former CCC Pathways® Collision Estimating software user, Dave Miramontes, owner of Dave's Pro Collision, conducted a demo of CCC ONE Estimating and found similar, intuitive features, while appreciating enhancements to the estimating tool including an enhanced user interface and the ability to filter searches for parts and to print graphics. CCC ONE Estimating is the cornerstone of the CCC ONE® Total Repair Platform which combines estimating, shop management and DRP performance controls into a simple, single solution.
"I've been a satisfied CCC Pathways user for many years," said Miramontes. "I'm generally not too excited about change, but when I learned about CCC ONE, I could see that it is built from Pathways which makes it familiar and the new interface makes it easy to use. The changes and improvements that were made to CCC ONE will help to error-proof many of our day-to-day tasks, like parts selection."
Repairers Helped to Create CCC ONE, Contributing to Adoption and Solution Effectiveness
Crossing the 12,000th shop (or 35,000-user) milestone has not been the only measure of a successful technology rollout, according to Jim Dickens, SVP of the Automotive Services Group for CCC Information Services Inc. "CCC spent 18 months working with repairers and conducting industry research to create a solution that would address repairers' most pressing business problems. With the rollout of CCC ONE Estimating, we implemented a new customer satisfaction process so we could gather additional reaction and input from shops. Understanding that our technology is a fundamental shift in the way repairers have been conducting business, we want to be certain of the value the solution delivers."
Since the rollout of CCC ONE Estimating, CCC has been measuring customer satisfaction and reaction to CCC ONE and monitoring calls into technical support. The satisfaction score, or the Net Promoter Score (NPS), is nearly double from what it was with CCC Pathways users. And, technical support calls are down among users who are fully deployed on CCC ONE Estimating.
Continued Dickens, "We're very pleased and encouraged by the satisfaction scores we're receiving from customers. However, there is always room for improvement and we're committed to continuing to work with our systems and customers to address opportunities for additional enhancements. One of the true benefits of the CCC ONE platform is that we can more quickly develop and bring to market product releases. With CCC Pathways, our development cycle was 18-24 months; with the CCC ONE Platform we can deploy upgrades every month."
Additional enhancements for CCC ONE are underway and others, including CCC ONE™ Repair Methods and CCC ONE™ Mobile for the Android market were rolled out in time for NACE, where companies can visit CCC at booth #N1003.
About CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company's web site at www.cccis.com.
SOURCE CCC Information Services Inc.