CHESTNUT RIDGE, N.Y., April 1, 2016 /PRNewswire/ -- Channel Mark Ventures announced today that it will be launching Inteladesk through their technology development and sales company CenturySoft Ltd. This next generation customer helpdesk management solution is powered by a revolutionary artificial intelligence (AI) platform.
"Inteladesk's AI-based engagement solution is the ideal complement to our insight-driven approach of sales acceleration for our clients at their specific domain level," said Dan O'Shea, CEO at Channel Mark Ventures. In discussing their Inteladesk product O'Shea explained that "Inteladesk essentially drives a personalized sales experience. Inteladesk helps companies perfect their knowledge base by explaining misstep queries or missed opportunities to improve FAQs. Combined with the technology, Inteladesk users will have the ability to reduce incoming customer service emails and calls. With Inteladesk at work, new processes will emerge as the technology helps companies introduce new service enriching CRM processes not previously possible or financially feasible. In turn, employees can take on higher-level roles to formulate new ways to enrich customer service. We are beyond thrilled at the prospects here. There is nothing like it available on the market today. The Live Agent learns as it works and provides high-quality responses consistently, every day of the year, in every language your customers speak. Cognitive Code's technology is truly game-changing."
Inteladesk will be powered by Cognitive Code's SILVIA Artificial Intelligence (AI) technology through an exclusive licensing and sales development deal. SILVIA is a platform used for the development and deployment of intelligent applications to almost any computing platform or operating system, with a technological core that allows humans to interact with computers in completely natural and intuitive ways. Their SILVIA Platform is being applied within a multitude of fields such as Virtual Reality, Augmented Reality, Gaming, and a multitude of enterprise applications.
"Dan O'Shea has been at the forefront of our business development and has been critical in reminding us the past few years that we are entering into an Artificial Intelligence 'Revolution.' The AI Revolution will be playing a critical role in nearly every industry around the globe. Inteladesk is poised to transform how artificial intelligence is going to be applied in e-commerce and the lead capture process. It will change traditional website navigation to semantic (voice vs. typing), and will change the overall traditional sales and customer service experience," emphasized Khalid Rizwan, CEO of CenturySoft.
"Because our AI-driven virtual sales assistant is able to conduct natural two-way online conversations with leads, we expect to see a significant increase website visitor engagement rates," he points out. "Each site visitor will be met by a client's own branded virtual agent persona and bring the engagement process to life by allowing a websites visitor to ask questions that are met by a human-like response and emotion, so closely is this human-like exchange that many visitors will assume the persona is, in fact, a human. That interaction will automate the lead engagement interaction and sales push process," added Rizwan.
In order to compete in the digital economy, a company's workforce should include both human and virtual employees. Technologies like Inteladesk will redefine traditional roles within the workforce. It will function as an extension of a company's online workforce, handling repetitive, often tedious yet necessary tasks, so that human colleagues can shift their workload to focus on value creating activities that drive higher quality levels of productivity and service to their particular business.
About Channel Mark
Channel Mark Ventures is a seed and early-stage venture capital firm focused on investing in information technology start-ups and individual entrepreneurs. The firm targets companies that have a focus in the Information Technology, Internet and Consumer, Healthcare Information/ Big Data and Clean Energy sectors. Channel Mark Ventures invests in companies that use technology to change the way people experience the world. Advised by technology and product leaders, the Channel Mark team has the extensive operational and technical expertise to make smarter investments and help our portfolio companies succeed. For more information on Channel Mark Ventures, please visit http://www.channelmark.com.
CenturySoft has been delivering full cycle software development services to customers across the globe. CenturySoft is an expert in development, customization and integration of complex enterprise-level solutions, advanced web and mobile applications offering a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology and a passion for IT. For more information on CenturySoft, please visit http://www.centurysoft.com.
About Cognitive Code
Cognitive Code Corporation is a privately-held company specializing in conversational artificial intelligence systems, based on their proprietary patented SILVIA technologies. SILVIA is a system for the development and deployment of intelligent applications to almost any computing platform or operating system, with a technological core that allows humans to interact with computers in completely natural and intuitive ways. Cognitive Code technologies allow companies to build applications and services that can work seamlessly with each other, across a number of devices and operating systems. More information about Cognitive Code and the SILVIA Platform is available at http://www.cognitivecode.com
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SOURCE Channel Mark Ventures