Charles Schwab Signs Contract With DST Output
EL DORADO HILLS, Calif., March 20, 2013 /PRNewswire/ -- Charles Schwab & Co., Inc., a leading brokerage firm headquartered in San Francisco, Calif., recently signed a multi-year contract with DST Output, LLC ("DST Output"), part of the Customer Communications Segment of DST Systems, Inc. ("DST"), to produce and deliver its trade confirmations and broker-dealer, bank and tax statements, as well as provide fulfillment, direct mail and warehouse distribution services.
"We chose DST Output for its innovation, advanced technology and cost-effective approach to producing and delivering customer communications for the brokerage industry," explained Mike Haydel, senior vice president of brokerage and specialized products at Schwab. "They can advance Schwab to the next level of efficient print and electronic statement production and distribution for the benefit of our clients."
In gaining the contract, DST Output demonstrated its ability to align capabilities and resources to meet Schwab's requirements, and highlighted opportunities for Schwab branches and independent registered investment advisors (who custody their clients' assets at Schwab) to personalize statement messaging and implement color options. The brokerage giant was impressed by DST Output's approach to using technology to influence the communication process.
The bulk of Charles Schwab's customer communications has already been converted to DST Output, and just a few applications remain to be transitioned in the coming months. The work is being processed across four of DST Output's facilities in California, Missouri, Massachusetts and Connecticut for rapid distribution to customers and built-in disaster recovery to ensure business continuity.
"DST Output, together with DST and DST Brokerage Solutions, are well positioned to service the brokerage industry," says Cheryl Kananowicz, senior vice president for DST Output. "Not only can we provide the expertise in producing and delivering all customer communications, but we also bring to the table brokerage knowledge and decades of experience."
About the Customer Communications Segment of DST
The Customer Communications Segment of DST Systems, Inc. consists of DST Output, LLC and its subsidiaries and related affiliates; including Lateral Group NA, LLC and Newkirk Products, Inc. Together these businesses provide cross-media customer communications that address the broad spectrum of consumer preferences. Last year, the Segment produced more than 3.5 billion transactional communications that were received via postal, e-mail, Web, and mobile applications. For more information, visit www.dstoutput.com.
About Charles Schwab
The Charles Schwab Corporation (NYSE: SCHW) is a leading provider of financial services, with more than 300 offices and 8.8 million active brokerage accounts, 1.6 million corporate retirement plan participants, 874,000 banking accounts, and $2.01 trillion in client assets as of January 31, 2013. The Company was ranked 'Highest in Investor Satisfaction With Self-Directed Services' in the 2012 US Self-Directed Investor Satisfaction Study(SM) from J.D Power and Associates. Through its operating subsidiaries, the Company provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. More information is available at www.schwab.com and www.aboutschwab.com.
SOURCE DST Systems, Inc.