Chick-fil-A Selects Envysion As Video Provider QSR leader to use video-driven business intelligence™ to improve the guest experience and operations
LOUISVILLE, Colo., Oct. 1, 2012 /PRNewswire/ -- Envysion®, Inc., (www.envysion.com) the leading Managed Video as a Service (MVaaS) provider, today announced that Chick-fil-A has selected Envysion as a video provider. Chick-fil-A, a leading quick-service chicken restaurant with more than 1,600 locations in the United States, will use Envysion to improve operations, training and customer service.
"At Chick-fil-A, we are always focused on improving quality and customer service. Using Envysion, we are able to track and review key indicators of customer service performance, such as discounting or speed of service," says Alex Doverspike, director of financial return at Chick-fil-A. "The insights from Envysion have enabled us to improve operating procedures and employee training, enhance individual accountability to customer service and provide the utmost customer experience to our guests."
Envysion's video-driven business intelligence™ integrates video with point of sale data to give Chick-fil-A unparalleled remote access to daily restaurant operations. Using Envysion's custom reports, Chick-fil-A operators can quickly identify and remedy training gaps that impact the guest experience. For example, employees who have excessive POS corrections, such as cleared items or deleted transactions, may need additional coaching or training on the cash register. Chick-fil-A operators also use the Envysion solution to optimize staffing to balance workforce efficiency with customer experience goals, resulting in optimal customer service and reduced labor costs.
"We are excited to partner with Chick-fil-A and deliver a video-driven business intelligence solution that supports their commitment to operational excellence and superior customer service," says Matt Steinfort, president and CEO of Envysion.
Envysion enables large, national retail, restaurant, cinema and convenience store operators to increase profitability 10-15% by putting easy-to-use, video-driven business intelligence™ into the hands of the entire organization. Envysion created the Managed Video as a Service (MVaaS) model which transforms video surveillance into a strategic management tool that provides instant and unfiltered business insights to users across operations, loss prevention, marketing and human resources. The MVaaS model enables Envysion to accelerate innovation by rapidly responding to market opportunity and making new capabilities immediately available to all users. Envysion's platform quickly scales to 1000s of locations and 10,000s of users without straining the IT department or network. For more information, visit www.envysion.com or call 877.258.9441.