ClickExpress for NetSuite SuiteApp Achieves 'Built for NetSuite' Verification New SuiteApp Provides Organizations Streamlined Mobile Workforce Management Solution for Exceptional Customer Service
NETSUITE SUITEWORLD 2014, SAN JOSE, California and BURLINGTON, Massachusetts, May 14, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), a leading provider of mobile workforce management solutions for the service industry, announced today that its ClickExpress for NetSuite SuiteApp has achieved the 'Built for NetSuite' verification. The new SuiteApp, built using NetSuite's SuiteCloud Computing Platform, enables companies to manage the lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, dispatch, real-time updates, completion reports from the field, and managerial reports and analytics.
Built for NetSuite is a program for NetSuite SuiteCloud Developer Network (SDN) partners that provides them with information, resources and a method to verify that their applications and integrations, built using the NetSuite SuiteCloud Computing Platform, meet NetSuite's standards and best practices. The Built for NetSuite program is designed to give NetSuite customers additional confidence that SuiteApps have been built to meet these standards.
With the ClickExpress for NetSuite SuiteApp, companies have the ability to:
- Streamline the customer service process--information recorded in NetSuite CRM will be automatically updated in ClickExpress for NetSuite.
- Send and receive real-time updates from the field to the back office via any mobile device.
- Manage appointment bookings and customer information from one interface.
- Increase visibility and effective management of mobile workforce schedules, tasks, work orders, reporting and more through one window.
"ClickSoftware recognizes that more organizations are moving to a cloud strategy for rapid scalability and faster customer response, and the ClickExpress for NetSuite SuiteApp can help organizations of all sizes meet these challenges," said Udi Keidar, VP Cloud Services, ClickSoftware. "The cloud-based mobile workforce management solution enables NetSuite customers to manage their mobile workers alongside NetSuite ERP and CRM in a single view, improving customer service levels and lowering operational costs."
"The ClickExpress for NetSuite SuiteApp can enable our customers to improve the performance of their service organizations through real-time scheduling and mobility solutions," said Guido Haarmans, NetSuite Vice President of Business Development for Technology Partnerships. "Like NetSuite, ClickExpress is a mission critical part of a company's business systems and by achieving Built for NetSuite verification, ClickSoftware is showing a strong commitment to quality to our customers."
ClickSoftware will be exhibiting at SuiteWorld 2014, NetSuite's annual user conference for customers, partners, media and industry analysts, being held May 12-15 in San Jose, Calif. To learn more, visit us at booth 307 in the SuiteWorld Expo at the San Jose Convention Center.
NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite's multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM and Ecommerce); and the NS-BOS Development Platform.
The SuiteCloud Developer Network (SDN) is a comprehensive developer program for Independent Software Vendors (ISVs) who build apps for SuiteCloud. All available SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit: http://www.netsuite.com/developers.
ClickSoftware (NasdaqGS: CKSW) is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickExpress for NetSuite. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013, and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.
NOTE: NetSuite, the NetSuite logo, SuiteCloud and Built for NetSuite are service-marks or trademarks of NetSuite Inc.
Media Contacts: Kristin Amico, ClickSoftware, +1-781-272-5903 ext. 2364, firstname.lastname@example.org
SOURCE ClickSoftware Technologies Ltd