ClickSoftware Added to Gartner Magic Quadrant for Mobile Application Development Platforms (MADP) Also noted by Gartner as a Field Service Management Leader, ClickSoftware Brings a Full Development Studio, Enterprise-Focused Mobility and its ClickAppStore to Optimize Customer Experience and Mobile Worker Performance
BURLINGTON, Massachusetts, August 23, 2013 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, has been included by Gartner in its Magic Quadrant for Mobile Application Development Platforms (MADP).
Gartner initially assessed over one hundred MADP vendors toward the published report, in which ClickSoftware is included among the leading 22 vendors, with the company's appeal of addressing service optimization requirements and being one of the first field service management vendors to adopt HTML5.
ClickSoftware is the only dedicated field service solution provider to appear in Gartner's Magic Quadrants for both Mobile Application Development Platforms and Field Service Management. ClickSoftware has appeared on Gartner's Field Service Management Magic Quadrant since 2006, which has recognized ClickSoftware as a leader in 2011 and 2012. While it offers out of the box ready to use products, its MADP platform enables it to quickly respond to market needs for additional business functionality. ClickSoftware has created and deployed products across the globe that cover the complete service chain lifecycle, all of which are offered in the cloud or on premise.
"We consider emergence into Gartner's Magic Quadrant for Mobile Application Development Platforms a significant milestone substantiating mobility as another growth engine for both ClickSoftware and our customers," according to ClickSoftware's CEO and Founder, Dr. Moshe BenBassat. "We believe this latest recognition, combined with our service optimization solutions positions ClickSoftware to strengthen its leadership in mobile workforce management by delivering even further improvements in customer care quality and field force productivity," BenBassat added.
Users of ClickSoftware's enterprise mobility benefit from streamlined workflows replacing paper-based processes; including back office access to knowledge and information (asset data, customer data, training videos), group collaboration, and reporting tools. Customer experience is amplified by aiding the worker with intelligent personal assistants (affectionately named ClickButlers) that anticipate user needs, recommend actions, and execute them on the user's behalf to complete the job efficiently the first time. When follow-up service is required, a user can immediately book an appointment directly from the mobile device, and while still in front of the customer. These device-agnostic applications also work when under "no reception" conditions to fulfill a critical need of many business organizations.
"Our self-sufficient mobile platform for enterprise mobility serves companies that require a complete solution from one provider. Simultaneously, for enterprises which standardize on one unified infrastructure for all of their mobile apps, including marketing, finance, or other non-service workers; we have architected our business apps for service workers on top of infrastructure layers from industry leaders, including IBM, SAP, or Salesforce.com. In either case, every enterprise can benefit from the strength of our focus on business applications that meet the demands of organizations with large scale mobile workforces in mission critical field environments," continued BenBassat.
Among the company's marquee mobility innovations, recent highlights include:
- The launch of the enterprise app store, ClickAppStore. The ClickAppStore makes it easy for organizations to deploy apps with minimal or no code development.
- Enhancements to Mobility Studio enable download of ready-to-use apps from the ClickAppStore, and development of HTML5 and native solutions for service, workers, supervisors, crew leaders, and management.
- Launch of ClickWorkforce on Salesforce.com's AppExchange, the world's leading business apps marketplace, deepening its footprint in the SaaS market.
- Certification of apps by the SAP Integration and Certification Center (SAP ICC), one of the identified leaders in Gartner's MADP Magic Quadrant.
- Introduction of ClickButler which drives value for all mobile users to improve customer care and increase field efficiency by eliminating excessive swiping and typing, minimizing costly errors, and facilitating compliance.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
 Gartner Magic Quadrant for Mobile Application Development Platforms, Ian Finley, Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes, Gordon Van Huizen, 7 August 2013
 Gartner Magic Quadrant for Field Service Management, Michael Maoz, 3 April 2006
Gartner Magic Quadrant for Field Service Management, William McNeill, Michael Maoz, William Clark, 28 September 2011
 Gartner Magic Quadrant for Field Service Management, William McNeill, Michael Maoz, Gordon Van Huizen, 17 October 2012
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
SOURCE ClickSoftware Technologies Ltd