NEWPORT BEACH, Calif., Nov. 10, 2015 /PRNewswire/ -- CloudBerry Lab™, a vendor of backup and management solutions for public cloud storage services, today announced that CloudBerry Managed Backup is now a ConnectWise Certified Product.
The integration of CloudBerry Managed Backup with the ConnectWise Business Management Platform creates a seamless online backup solution for managed service providers (MSPs), value added resellers (VARs), and systems integrators.
CloudBerry Labs' Managed Backup is designed to meet the stringent standards MSPs and IT resellers have for backup and disaster recovery solutions, enabling customers to conduct bare metal/system state restores, as well as restorations of individual files and applications, including Microsoft SQL Server and Microsoft Exchange. It also allows organizations to select from a number of cloud service providers, including Amazon S3, Microsoft Azure, Google Cloud, or any S3-compatible storage. CloudBerry Managed Backup can be fully re-branded and customized, allowing providers to create their own branded solution offerings.
The ConnectWise platform integrates business-process automation, help desk, customer service, sales, marketing, project management, and business analytics to dramatically streamline an organization's operations. Many of its users, including MSPs and other IT professional services organizations, rely on it to provide their customers with a centralized, cost-effective, flexible solution to build, support, and fully manage their IT solution offerings.
Benefits of the integration include:
- Import contacts from ConnectWise: MSPs and VARs can import all or specific contacts from ConnectWise to CloudBerry Managed Backup allowing the service provider to specify a storage limit and backup destination for every user before adding them to the system. Each user automatically receives a "welcome" email with access credentials and download link for the product.
- Support tickets integration: MSPs and VARs can configure CloudBerry Managed Backup to automatically create a support ticket in the ConnectWise system. If any backup or restore plan fails, the support ticket will contain all the details about the failed plan. Once the same backup or restore plan succeeds, the ticket can be automatically closed, if desired.
- Billing reports: CloudBerry Managed Backup automatically sends each company's billing report to the ConnectWise service on the first day of each month, giving customers a single unified bill.
"The integration of ConnectWise with CloudBerry Managed Backup gives service providers a simple way to integrate an efficient, cloud-based, fully managed backup solution into their offerings," said Alexey Serkov, CTO at CloudBerry Lab. "Customers are increasingly turning to cloud backup, and they expect these services to be efficient, robust, and reliable. With this combination, they can be sure to deliver."
CloudBerry Lab will be exhibiting at ConnectWise's annual conference, IT Nation, in Orlando, Fla. Nov. 11-13. To learn more about this integration visit CloudBerry Lab at booth #416.
About CloudBerry Lab
Established in 2008 by a group of experienced IT professionals, CloudBerry Lab™ provides cloud-based backup and file management services to small and mid-sized businesses (SMBs). CloudBerry's offerings include powerful, easy-to-use backup management capabilities and military-grade encryption using customer-controlled keys. Customers can choose to store their backup data with more than 20 online storage providers, including Amazon S3, Microsoft Azure, Google Cloud, HP Cloud, Rackspace, IBM Softlayer and others. CloudBerry also partners with thousands of VARs and MSPs to provide them with turnkey, white-label data protection services. An Amazon Web Services Advanced Technology Partner since 2012, CloudBerry Lab has also achieved Storage Competency Partner status in the AWS Partner Network. For more information please visit www.cloudberrylab.com. Follow us on Twitter at @cloudberrylab.
Tara Lefave Stred
SOURCE CloudBerry Lab