Using the Oracle Banking Platform, Cognizant redesigned and transformed KeyBank's core systems, applications, business processes and customer interfaces to simplify transactions and enable easy access to personalized financial wellness tools and resources. The modern, secure and scalable next-gen IT solution also enables KeyBank to better use data for customer insight, to improve services and easily introduce innovative new features and functions that provide an overall improved digital experience.
"We build enduring relationships with our customers by improving their financial wellness through ease, value and expertise in every interaction," said Amy G. Brady, Chief Information Officer at KeyCorp. "Cognizant worked with our team to navigate the shift by redesigning and reengineering our platforms and processes to make the experience of banking with us from anywhere simple, modern and more secure."
"We are on a mission to deliver a secure, stable and differentiating digital experience for our clients on multiple devices, anywhere and anytime. This is more than a makeover. We revamped, re-designed and re-engineered underlying digital channel architecture, infrastructure and processes. The new digital experience makes it easy for our clients to carry out banking tasks on the go while making confident financial decisions." said Vipin Gupta, Executive Vice President and Chief Information Officer of Key Community Bank at KeyCorp. "Cognizant's deep expertise in both retail banking and with platforms enabled us to take a comprehensive approach to our business transformation to deliver a superior, differentiated customer experience."
"In order to remain competitive in a changing business landscape, regional banks are adapting and scaling their infrastructures to provide the digital banking experience and capabilities customers are demanding," said Prasad Chintamaneni, President, Global Industries and Consulting at Cognizant. "Cognizant placed human relationship management at the center of KeyBank's online and mobile banking processes. By completely reimagining their technology and processes around this we were able to help ensure that their customers have an improved personalized online experience while spending less time on daily banking chores."
This engagement builds on Cognizant's more than decade-long relationship with KeyBank with innovative joint initiatives in a number of areas including managed application services, testing, payments and mobile solutions, with additional projects underway in several areas, including branch modernization.
Learn more about KeyBank Digital Banking: www.key.com/digitalbanking
Learn more about Cognizant Banking and Financial Services Solutions: https://www.cognizant.com/banking-financial-services
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $135.8 billion at September 30, 2016.
Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. For more information, visit https://www.key.com/. KeyBank is Member FDIC.
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centres worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
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