BERLIN, Conn., Jan. 6, 2016 /PRNewswire/ -- Comcast today announced that it will be hiring more than 200 new customer-facing employees in Connecticut in 2016, in addition to the more than 100 added across the state last year. These new positions, which include customer care representatives, customer care supervisors and technicians, are part of Comcast's multi-year effort to transform the customer experience and to create a culture focused on exceeding customers' expectations, at all levels of the company.
"Comcast is continuing to invest in processes, tools and, most importantly, employees to ensure that our customers have the best possible experience," said Michael Parker, Senior Vice President for Comcast in Connecticut. "We're excited for these new hires to join our existing 1,200 Connecticut employees in our efforts to deliver great service, and we're thrilled to be growing our workforce in the Nutmeg State."
"Connecticut has a talented, marketable workforce that can serve as a major asset for companies looking to fuel business growth," said Connecticut Governor Dannel P. Malloy. "Our economy is continuing to head in the right direction, with the private sector steadily adding jobs at a rate our state hasn't seen in decades. Comcast is another example of a dynamic, growing company choosing to invest and add jobs in Connecticut. They are valued members of our business community and it is great to see the company thriving and hiring locally."
In 2015, Comcast NBCUniversal announced a commitment to hiring 10,000 reservists, veterans and their spouses or domestic partners between 2015 and 2017 to work in a variety of positions across all levels of the organization. Comcast also announced last year that it will create more than 5,500 new customer care service jobs nationwide over the next few years as part of its commitment to reinvent the customer experience.
Comcast's customer experience plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company. The core elements of the strategic plan include major investments in technology and training to give employees the tools they need to deliver excellent service; simplifying billing and creating better policies to provide greater consistency and transparency to customers; the renovation of stores; the development of new technologies that will enable customers to interact with the company how and when they want; and continued hiring of frontline employees to serve Comcast's customers.
Comcast was recently named as one of the Best Places to Work in Connecticut by the Hartford Business Journal. Comcast was also awarded a 2015 CandE Award, an honor given to companies that receive the highest ratings from a survey of job applicants (new hires, interviewed candidates, and non-selects) on their applicant journey.
Candidates interested in working for Comcast can check job openings at jobs.comcast.com. More information about Comcast's ongoing efforts to significantly improve the customer experience can be found here.
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company. Visit www.comcastcorporation.com for more information.
About Comcast in Connecticut: Comcast is committed to providing an unparalleled entertainment experience to residents and businesses in the 83 communities the company serves in Connecticut. Comcast's Western New England Region, which includes five states, is headquartered in Berlin, Connecticut, and customers are served by a team of over 1,200 Connecticut employees. Comcast also boasts a call center in Enfield, Connecticut, service centers throughout the state, and six state-of-the-art Xfinity Service Centers where customers can experience Comcast's Xfinity products and services firsthand. Comcast's popular Xfinity brand is also featured on the Xfinity Theatre, one of Hartford's premier music venues. The company helps to strengthen the communities where its customers and employees live and work by supporting local nonprofit organizations. In 2014, Comcast provided more than $1.3 million to community partners in the state, in the form of Comcast Foundation grants, sponsorships, volunteer hours, courtesy services and in-kind donations.
SOURCE Comcast Cable