2014

Comcast "Welcomes Back" Jersey Shore Customers Additional customer support, resources available to Hurricane Sandy-impacted towns

PLEASANTVILLE, N.J., May 15, 2013 /PRNewswire/ -- Comcast is welcoming back New Jersey shore customers, many of whom were impacted by Superstorm Sandy in October 2012. The company, which upgraded 144 miles of infrastructure supporting the hardest hit Jersey Shore communities, is also announcing newly-renovated service centers with increased staffing and weekend hours; additional service technicians and other benefits to help customers starting May 25. More than 170 additional technicians have been committed to maintain and improve the network in shore areas, perform installations and proactively service outside cable lines that may have been affected by storm waters and other conditions.

"We know that Hurricane Sandy complicated life for millions of people, and many of our employees and facilities were affected by the storm," said LeAnn Talbot, senior vice president of Comcast's Freedom Region. "We were here for the Jersey Shore during and immediately after Sandy, we have been here to support since then and will remain as a partner tomorrow and beyond as people and communities work to rebuild."

In time for the summer season, new and returning Comcast customers will be among the first in the state with access to a lineup of new services, including:

  • The next-generation X1 Platform from XFINITY for TV, a cloud-enabled service unlike any other existing today;
  • The new XFINITY Wireless Gateway with the nation's fastest wireless speeds and coverage for devices throughout connected homes;
  • XFINITY Home featuring 24/7 security monitoring and a suite of home automation services that offer lighting and climate control, video monitoring, custom text and e-mail alerts and more on mobile devices;
  • Thousands of additional XFINITY WiFi hotspots, allowing customers to experience fast Internet service both inside and outside of the home.

For fast and easy installations and reconnections, popular self-installation options are available, as are two-hour technician appointment windows. At Jersey Shore service centers, the number of workstations has been nearly doubled to provide more expedited, one-on-one attention for customers. This includes centers in Absecon (Pleasantville), Avalon, Brick, Northfield, Ocean City and Wildwood.

The Avalon, Long Beach Island and Pleasantville service centers have been newly renovated and, although Comcast's Ocean City facility was permanently destroyed by Sandy, two temporary trailers have been installed to service customers.

A Welcome Back campaign including TV, radio and print advertising will reach customers with special offers and Comcast will host dozens of movie nights and other weekend events in shore towns.

Customers who have questions or want to reconnect their Comcast services can call a dedicated phone line at 1-800-2SUMMER.

Comcast is committed to restoring and aiding New Jersey communities impacted by Hurricane Sandy. In the immediate aftermath of the storm, the company extended free access to XFINITY WiFi hotspots for anyone who needed them, including non-Comcast customers, and offered any resident the use of power strips at 15 New Jersey payment centers so people still without power could recharge mobile devices. A region-wide food drive collected three tons of food for New Jersey food banks providing food to victims of Sandy across the Garden State and southeast Pennsylvania. In addition, the Comcast|NBCUniversal family made record pledges to the United Way and designated Comcast Foundation grants to help fund Hurricane Sandy relief, adding to the more than $23 million raised through NBC's November 2012 benefit concert for Sandy. More recently, the company hosted Comcast Cares Day projects in shore communities, providing much-needed help ranging from beach cleanups to an extensive downtown rebuilding project for Highlands Borough.

About Comcast Cable:
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses.  Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company.  Visit www.comcastcorporation.com for more information.

 

SOURCE Comcast Cable



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