Dozens of human services leaders at the state government level provided insight on where the human services IT vertical is heading in the next year. They were asked to share their perspective on a number of topics, with particular focus on service delivery modernization; federal partnerships and interagency/state collaboration; governance; workforce optimization; and emerging trends/technology.
"The state of health and human services technology continues to change as a result of recent changes in federal regulations, ongoing demands to reduce operating costs as well as shifting consumer expectations," said Jennifer Saha, director, public sector councils, CompTIA. "We are seeing states progress on the path of service delivery modernization and federal partnerships but collaboration between states is challenging."
Other key research findings include:
- States need to drive proven governance principals and processes into the technical components of a project to improve the quality of delivered systems.
- HHS agencies need to balance rules compliance with a changing workforce that includes more part-time workers and independent contractors.
- As state budgets continue to shrink and demand for HHS services continue to grow, HHS agency leaders are considering the cloud as a cost-effective solution.
- Most surveyed see cybersecurity as an ongoing challenge.
"We are proud to partner with CompTIA on this very informative research initiative," said Tracy Wareing Evans, Executive Director of APSHA. "Not only does it reveal the types of technologies that state and local HHS thought leaders find relevant to solve some of their most pressing IT issues and challenges but other state HHS leaders will be able to learn about what other states are doing which are benefiting citizens throughout the country."
The data for this study was collected via an online survey fielded to a sample of state health and human services thought leaders with expertise and decision-making authority in various areas of technology as deployed in human services agencies. The online survey was supplemented with one-on-one telephone and in-person interviews conducted by HSITAG members with the objective of providing additional context and insights. Data collection occurred in July 2016.
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