Comtel Global Services (CGS), LLC through CirriusImpact, now offers two new cloud-based solutions, BDR and EHR Technology

EDISON, N.J., May 1, 2012 /PRNewswire/ -- Comtel Global Services (CGS), LLC through CirriusImpact, is now offering two new cloud-based solutions, Backup Disaster Recovery (BDR) and Electronic Health Records (EHR) technology, adding to its comprehensive suite of Contact Center applications and its Hybrid and MSP hosted business models.

In 2011, CirriusImpact, in partnership with NICE Systems and Presence Technology, announced its state-of-the-art cloud-based hosted facility to provide SMBs with full multi-channel communication capabilities.  CirriusImpact clients (with solutions covering less than 100 Saas licenses to more than 1500 licenses) were able to interact with customers via voice, email, web chat, SMS, and social media channels, as well as voice and data interactions, call recording, quality management (QM), workforce management (WFM), Interaction Analytics (IA), real-time dashboards and customized reports.  Based on our current success and market demand, CirriusImpact is expanding its cloud-based offerings.

With BDR, CirriusImapct is providing enterprise-level data protection for every operating system and application on any server, virtual or physical.  Its backup and disaster recovery solutions protects mission-critical applications so that companies return online quickly without loss of data or degradation in customer service.  CirriusImpact supports HIPAA compliance in healthcare and SOX/GLB compliance in financial services with the capability to meet the specialized compliance and regulatory demands of any business.

CirrisImpact has also expanded our solutions to include EHR technology to any entity that generates and maintains patient records.  CirriusImpact offers a complete suite of end-to-end EHR management solutions designed to improve operational efficiency and patient care for physician's Offices, clinics, and any healthcare provider looking to better manage their business.

In addition to the cloud offering, CirriusImpact offers two new IT business models, the Hybrid and Managed Service Provider (MSP) model.  The Hybrid model is designed for those companies seeking to utilize their current IT infrastructure while cost-effectively expanding functionalities through the cloud.  The MSP model is for those companies that desire Saas solutions offered by CirriusImpact but prefer to maintain the infrastructure on-premise with CirriusImpact managing the solution.

As a result of this flexibility of fully hosted to hybrid to MSP, CirriusImpact is able to provide advanced solutions to companies with limited capital expense budgets.  Said Mr. Teichman, President of CGS, "We have earned a reputation as a trusted, cost-effective partner for organizations seeking rapid implementation and immediate value through a cloud-based, interaction management solution."

To learn more about CirriusImpact, visit www.cirriusimpact.com or call 866-411-0123.

About CGS:

CirriusImpact is managed by CGS, an expert in contact center service delivery, offers a modular portfolio of flexible solutions.  The CGS data center is built to government specifications, redundant at all levels, and segmented by client, ensuring the highest level of security.

CGS, LLC has been providing operation, hosting, and sales execution services since 2003.  Operating out of Edison, New Jersey, CGS has an experienced technical operations facility and a team of experienced IT consultants with a proven track record to help businesses get the most from their IT investment.

About NICE Systems:

NICE Systems, serving over 25,000 organizations in more than 150 countries, including more than 80 of the Fortune 100 companies, is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.  www.nice.com.

About Presence Technology:

Presence Technology is a multinational software company that specializes in advanced productivity solutions for contact centers.  Their software solutions have set the bar for optimizing contact center efficiency and effectiveness. www.presenceco.com

SOURCE Comtel Global Services