Feedback capture is also fully optimized for mobile working. The Confirmit Horizons face-to-face interviewing module (Confirmit CAPI) has been enhanced to work seamlessly, both online and offline, across Windows, iOS and Android devices. Coupled with the Confirmit Panel App's ability to leverage location tracking to understand key customer behaviors, and selectively trigger surveys for in-the-moment feedback, businesses have a real opportunity to capture more accurate insights to drive decision making.
Terry Lawlor, EVP Product Management, Confirmit, explained: "Organizations and individuals are increasingly reliant on digital and mobile technologies to access all kinds of business information, and customer feedback is no different. What's more, CX and MR professionals are being challenged to work and report faster than ever, delivering nuggets of insight for quick business action."
"This means that wherever they are, decision makers need to make sense of the data they gather as quickly and easily as possible. Offering access to data collected from multiple channels, in a visually engaging, easily digestible and quick-to-share format is therefore essential. Confirmit Horizons Version 20 does exactly this, enabling organizations to continue to advance their offerings and react quickly to the changing needs of the markets and customers they serve."
Confirmit Horizons Version 20 continues to lead the market for sophisticated yet easy-to-access functionality that large enterprises require to operate multi-channel, multi-lingual insight programs. Two new modules deliver unprecedented levels of flexibility, with customers able to take control of their programs to provide exactly the insights they need. Discovery Analytics empowers professionals to uncover deeper insights that can push strategic decision-making to the next level. Hierarchy Management provides easy-to-use interfaces for building and maintaining the highly complex matrix organizational structures found in large, global enterprises.
"Korn Ferry Hay Group is pleased to have partnered with Confirmit to design and deploy an advanced organizational hierarchy management solution within Confirmit Horizons," explains Ben Hubbard, Director Europe for Insight™, Korn Ferry Hay Group's employee survey research division. "This new tool is delivering strong benefits to our clients running sophisticated employee feedback programs. In organizations where change is a constant, the ability to manage complex and often shifting hierarchy structures efficiently and accurately means we can deliver critical insights to our clients more quickly and flexibly."
With V20, organizations such as Hay Group can achieve greater agility and flexibility with other new features and functionality that are proven to deliver richer insights and drive smarter decisions including:
- Faster and easier creation of engaging surveys that reduce respondent drop-off
- Greater productivity for telephone interviewing (CATI) programs with new assignment and monitoring features
- Easier building, reuse and sharing of powerful feedback reports
- More flexible mapping and labelling of data fields in Confirmit SmartHub™
- Improved collaboration and communication with greater capabilities to share reports and insight across an organization via any device
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications and Swisscom.
Visit www.confirmit.com for more information.
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