"Organizations and individuals are increasingly reliant on digital and mobile technologies to make sense of the data they gather as quickly and easily as possible," said Michael Wooh, Chief Marketing Officer, Confirmit. "Confirmit Horizons offers access to data collected from multiple channels in a visually engaging, easily digestible and quick-to-share format – which is essential in today's fast-paced environment. This recognition from CUSTOMER magazine serves as proof of Confirmit's dedication to giving businesses the insights and control to do the right thing for their customers and teams, helping them to resolve issues and drive business change."
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. With Confirmit Horizons, organizations are able to uncover richer insights, so they can make smarter decisions and execute faster reactions. The most recent additions to the platform have added features focused on increased agility, flexibility and mobility for organizations who need their research and feedback programs to keep up with the pace of change.
The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Confirmit with a 2017 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Confirmit Horizons has proven deserving of this elite status and I look forward to continued innovation from Confirmit in 2017 and beyond."
The 19th Annual Products of the Year Award winners will be published in the 2017 1st quarter issue of CUSTOMER magazine.
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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