BOULDER, Colo., April 12, 2016 /PRNewswire/ -- Connect First has announced the launch of Reporting Studio, a reporting tool that enables users to monitor contact center performance. Reporting Studio empowers users to make critical contact center operations decisions with accuracy. Customizable tools allow users to measure performance, gain operational insights and improve KPIs.
To accompany the product launch, the cloud based contact center software company announced unlimited data storage to provide customers additional protection and business opportunity. The company now stores all data for the lifetime of customer.
"Just think of the possibilities with years worth of data and all the ways you can customize it during moments of breakthrough," says Steve Bederman, Connect First CEO. "Having total control over your data gives you more power over driving business decisions, not to mention regulation breach protection."
PCI and TCPA regulations have become more rigid the past few years, forcing contact centers to prove their innocence in event of a suit. With unlimited data storage, Connect First hopes to alleviate customer risk.
Additional Reporting Studio features include:
- Customizable Reports & Dashboards
- Customizable Standard Reports
- Historical Data
- Near Real-Time Data
- Mobile Capabilities
- SLA Adherence
- Ad Hoc Reports
For more information on the Connect First Reporting Studio, click here.
About Connect First
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.
Marketing Programs Manager
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/connect-first-launches-reporting-studio-with-lifetime-data-storage-300249778.html
SOURCE Connect First