Consumers to Brands: The Louder You Scream, the Less We Care

In global poll conducted by Marketo, nearly two-thirds of respondents say they are tuning out the old-fashioned brand strategy of blasting the same message over and over

Jun 22, 2015, 07:00 ET from Marketo

SAN MATEO, Calif., June 22, 2015 /PRNewswire/ -- In a recent survey of more than 2,200 consumers worldwide, 63 percent of respondents said that they are highly annoyed by the way brands continue to rely on the old-fashioned strategy of blasting generic advertising messages repeatedly. The poll, conducted by Marketo, Inc. (NASDAQ: MKTO), found that the two things brands should do to make advertising more appealing to their audience were to 1) show ads less often, and 2) make the content more personalized and relevant based on consumer behavior across other channels and interactions. 

In addition, 78.6 percent of consumers said they are only likely to engage with a brand using coupons or other offers if those promotions are directly tied to how they have interacted with the brand previously. This can include sending offers via email, mobile or social media after they have visited a brand's website or tailoring communications based on products viewed or purchased. The poll was conducted in the United States, United Kingdom, France, Germany and Australia.

These results are proof of the challenges that companies face when trying to consistently engage their customers across a wide range of digital channels.  For years, campaigns have been crafted in isolation, often designed in silos with a specific digital channel in mind. For example, messages delivered to a consumer through a digital advertising campaign on Facebook often are not at all connected or consistent with her prior interaction with the company's website, emails, or other programs.  As a result, it has been difficult for companies to have a two-way conversation with individuals with a single brand voice no matter where they are. To make matters worse, customers – flooded with thousands of marketing messages per day – have become increasingly frustrated with brands' inability to connect with them based on their interests, likes, or dislikes.

Earlier this year, marketing automation and software leader Marketo introduced a solution that helps brands tailor their digital advertising to an individual's behavior, allowing the messages to be customized based on the actions a person takes across a variety of channels, making it part of a single, consistent conversation.

Marketo's Ad Bridge solution allows brands for the first time ever to connect their customer data with ad-buying platforms to deliver targeted and personal ads across channels including the web, email, mobile and social media.  Advertising is no longer a tool solely for attracting a buyer's attention but to nurture them through the buying process by delivering the next right message at the right time. By bringing together Marketo's engagement marketing data with ad tech solutions, marketers can effectively and finally bring an end to interrupt-driven advertising – and, in the process, regain the attention and engagement of their consumers.

To find out more about Ad Bridge, visit: http://www.marketo.com/software/marketing-automation/ad-bridge/.

About Marketo

Marketo provides the leading marketing software and solutions designed to help marketers master the art and science of digital marketing. Through a unique combination of innovation and expertise, Marketo is focused solely on helping marketers keep pace in an ever-changing digital world. Spanning today's digital, social, mobile and offline channels, Marketo's Engagement Marketing Platform powers a set of breakthrough marketing automation and marketing management applications to help marketers tackle all aspects of digital marketing from the planning and orchestration of marketing activities to the delivery of personalized interactions that can be optimized in real-time. Marketo's applications are known for their ease-of-use, and are complemented by the Marketing Nation®, a thriving network of more than 400 third-party solutions through our LaunchPoint® ecosystem and over 50,000 marketers who share and learn from each other to grow their collective marketing expertise. The result for modern marketers is unprecedented agility and superior results. Headquartered in San Mateo, CA with offices in Europe, Australia and Japan, Marketo serves as a strategic marketing partner to more than 3,950 large enterprises and fast-growing small companies across a wide variety of industries. For more information, visit www.marketo.com.

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SOURCE Marketo