Cooper Industries Quickly Responds to Customer Needs in the Wake of Damage Done by Hurricane Sandy Short lead-times and a designated storm response team helped aid and ship products needed to restore power to the east coast.
DUBLIN, Nov. 12, 2012 /PRNewswire/ -- As several states work to fully restore power in the wake of Hurricane Sandy, many have been relying on products and services from Cooper Industries. With first class solutions designed to help speed up recovery during crises or natural disasters, Cooper not only provides service to customers when it is needed most, but also goes to extra lengths to accommodate those faced with major systems problems. Even when faced with major problems brought on by Hurricane Sandy, Cooper delivers.
Cooper Power Systems has been working with utilities along the eastern seaboard to restore power to millions with the help of single-phase overhead transformers, fuses, protective equipment, and connectors. Many of these products are engineered-to-order and typically require longer lead times. With emergency communications systems in place, flexing manufacturing capacity, air shipping material in from the company's global supply base, and workers willing to put in extra hours to get the job done, lead times on some of these products has gone from weeks to days. Plus, five days prior to the storm hitting the east coast, the company began contacting utility customers to better anticipate their needs. Cooper Power Systems maintains a designated storm response team as part of its customer service center comprised of highly-trained members who ensure quick and efficient power restoration for customers throughout North America. Customers can reach the 24-hour disaster response support line by calling 262-367-1677.
The Cooper Bussmann Emergency Response Program is focused on helping communities recover quickly by offering a QuikShip program on more than 7,000 in-stock products. All disaster recovery orders are entered with priority status, and available products are shipped within 24 hours or even on the next flight out if needed. Products and solutions can be ordered via email at firstname.lastname@example.org; by calling 636-527-3877 during normal business hours in any time zone (8 am – 4:00 pm); or by calling the emergency support line after hours at 314-995-1342.
Yet another division offering quick product shipment, Cooper B-Line is dedicated to providing expedited services to customers when they are faced with major infrastructure system issues due to natural disasters. Thanks to its network of distribution centers across the country, Cooper B-Line is able to ship products for commercial, industrial, and utility markets to affected areas within 24 hours. Customers can learn more by calling 800-851-7415 or by visiting www.cooperbline.com.
Cooper Crouse-Hinds also offers priority services and shipping on a wide range of products. Customers can email orders 24 hours/day and will receive priority processing when including an email header of "DISASTER RELIEF – EMERGENCY ORDER" or they can call in orders as needed. To provide products quickly and locally, Cooper Crouse-Hinds also offers emergency support and rapid delivery of some of its most popular and in-demand materials. Special daily outbound shipments from Crouse-Hinds serve the New England and mid-Atlantic Regions and can be ordered via email at email@example.com; by calling 866-764-5454 during normal hours (8 a.m. – 8 p.m.); or by calling the emergency support line at 315-254-0641.
Standing ready to assist in efforts to rebuild, Cooper Lighting offers thousands of innovative and reliable products that are in-stock and available for same or next day shipment for residential, commercial, municipal, and utility applications. In addition, Cooper Lighting's Quick Ship program also provides made-to-order products with shipment dates starting at five days. Customers can learn more by calling 770-486-4800 or by visiting the Contact Us page on www.cooperlighting.com.
When a disaster hits, Cooper Wiring Devices has the tools to help ensure communities are able to get back on their feet. Including a local inventory for emergency generator devices as well as an Emergency Response Service Program, customers can get what they need quickly and efficiently. Emergency response services are available 24/7 by fax, email (CWDorder@cooperindustries.com), or by calling a dedicated team member at 866-853-4293.
"During these tough times, we are working with customers along the eastern seaboard to ensure necessary products and solutions are available and shipped out as quickly as possible," said Cooper Industries chairman and CEO, Kirk Hachigian. "As a company, it is our goal to minimize downtime in the hopes of helping those affected by Hurricane Sandy restores a sense of normalcy to their lives. We will continue working around the clock to provide products and services as clean up and recovery efforts continue."
To learn more about the products and solutions available for priority shipping, visit www.cooperindustries.com.
About Cooper Industries
Cooper Industries plc (NYSE: CBE) is a global electrical products manufacturer with 2011 revenues of $5.4 billion. Founded in 1833 Cooper's sustained success is attributable to a constant focus on innovation and evolving business practices, while maintaining the highest ethical standards and meeting customer needs. The Company has seven operating divisions with leading market positions and world-class products and brands, including Bussmann electrical and electronic fuses; Crouse-Hinds and CEAG explosion-proof electrical equipment; Halo and Metalux lighting fixtures; and Kyle and McGraw-Edison power systems products. With this broad range of products, Cooper is uniquely positioned for several long-term growth trends including the global infrastructure build-out, the need to improve the reliability and productivity of the electric grid, the demand for higher energy-efficient products and the need for improved electrical safety. In 2011 sixty-two percent of total sales were to customers in the industrial and utility end-markets and forty percent of total sales were to customers outside the United States. Cooper has manufacturing facilities in 23 countries as of 2011. For more information, visit the website at www.cooperindustries.com.
SOURCE Cooper Industries plc