LAS VEGAS, March 11, 2016 /PRNewswire/ -- CSA Travel Protection, dedicated for more than 20 years to providing travel insurance and emergency assistance services, was presented this week with a Bronze Stevie® Award in the tenth annual Stevie Awards for Sales & Customer Service. CSA Travel Protection was honored for working with business partner HomeAway to create a fully automated online eClaims solution for HomeAway, VRBO and VacationRental.com customers that streamlines the claims process for Property Damage Protection.
"As a company that provides quality travel protection and emergency services, we're always looking to provide the best customer service possible," said Bob Chambers, Vice President of Operations. "The claims process can sometimes be complex and our team simplified that process while providing better visibility on the claim status."
The result of this project is an end-to-end online tool that allows users to file a claim, upload supporting documentation, check statuses, and communicate with their dedicated claim representative. With the success of eClaims automation, CSA plans to leverage this technology with other customer channels in the future.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, business development awards, contact center awards, and customer service awards.
"Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success," said Michael Gallagher, president and founder of the Stevie Awards. "The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner's accomplishments and we congratulate all of the winners on their commitment to excellence and innovation."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About CSA Travel Protection
CSA Travel Protection, a Europ Assistance company, is dedicated to providing travel insurance and emergency assistance services to protect travelers' valuable travel investments and provide the peace of mind one deserves while traveling. For 20 years CSA has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, CSA is with its clients every step of the way, whenever and wherever they are needed. Learn more at www.csatravelprotection.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
SOURCE CSA Travel Protection