IRVINE, Calif. and MINNEAPOLIS, May 22, 2013 /PRNewswire/ -- Customer Service Delivery Platform (CSDP), a leading provider of Service Relationship Management (SRM©) solutions, has entered into a partnership with FieldSolutions, North America's premier independent field service technician resource provider, to provide a seamless integration between the two solutions in order to improve efficiencies and reduce costs for field service organizations by providing variable cost, outsourced labor for field technicians.
When a ticket is opened for service in CSDP's service lifecycle management software, rather than assigning the work to an in-house technician, the customer or call center agent can initiate a FieldSolutions work order for a technician directly from within CSDP's field service software without a separate login to FieldSolutions. As the FieldSolutions technician updates the work order, the updates are automatically reflected within the CSDP interface.
"For our customers who want to get away from the fixed cost labor model for service, our partnership with FieldSolutions provides access to the largest direct-to-technician provider network of independent technology field service technicians in the U.S., Canada, and Mexico," said Jerry Edinger, President and CEO of CSDP. "As an alternative to a full-time staff, FieldSolutions' streamlined model dramatically lowers the cost of installing and servicing electronics and technology equipment for its customers resulting in cost savings of up to 70%."
"We're excited to have the opportunity to provide contingent technology field service resources to CSDP's global leading enterprise customers, and also to offer CSDP's proven software to our clients seeking to gain cost and service improvements over their current service management approach," said Mac Lewis, FieldSolutions' CEO. "The flexibility and ease of integration with CSDP's end-to-end service lifecycle management software makes it an ideal solution for our mutual enterprise sized technology clients. CSDP's long standing history in the industry supporting some of the largest service organizations in the United States is a great fit for FieldSolutions' target market of enterprise grade, quality focused industry leaders. CSDP's focus on providing measurable service strategy benefits including decreasing average cost of repair, increasing first-call resolution, and improving customer satisfaction are a direct match with our highest quality and lowest cost solutions utilizing contingent resources."
For more information, for CSDP contact Ray Miller at 888-741-2737 x107, for FieldSolutions contact Marty Reader at 952-288-2506
CSDP is the only process-driven provider of Service Relationship Management (SRM©) software and services for organizations to automate and optimize every aspect of post-sales service delivery including field service, reverse logistics, and customer support. This holistic approach combines data, processes, and technology to maximize service operations, and is delivered through a comprehensive suite of software available in on-premise or cloud-based SaaS models. CSDP's software helps clients by beginning with service contract, warranty, and entitlement management to improve service delivery revenues and operational efficiencies and increase customer satisfaction. Learn why service leaders chose CSDP to optimize their service lifecycle management, visit http://www.csdpcorp.com.
About FieldSolutions, Inc.
FieldSolutions (www.fieldsolutions.com) provides field service technicians to large technology services companies throughout North America. Its combination of an online self-service commerce engine and full service resource management services allows clients a seamless variable service model unavailable anywhere else. FieldSolutions' 'direct-to-tech' network of more than 33,000 independent contractors offers comprehensive, low-cost services for global technology and service companies including electronics manufacturers, resellers and service providers from all areas of the U.S., Canada and Mexico.
SOURCE Customer Service Delivery Platform (CSDP)