IRVINE, Calif., Dec. 11, 2012 /PRNewswire/ -- Customer Service Delivery Platform (CSDP), a leading provider of Service Relationship Management (SRM©) solutions, announces the appointment of Jerry Edinger, CEO and President of CSDP, to The Service Industry Association (SIA) Board of Directors. The mission of Service Industry Association is to create a forum where service partnerships are made and business transactions are completed and to serve as a forum where every member can enhance their business and to take collective action for the betterment of the industry whenever necessary.
"Jerry brings a wealth of service industry experience from his years as a service executive within IBM and other technology organizations," said Claudia Betzner, Executive Director of SIA. "His industry knowledge and reputation will be a tremendous asset to the organization."
"CSDP prides itself on delivering process-driven software and solutions to the service industry," said Edinger. "My appointment to SIA's board is an honor and an acknowledgement of not only my commitment, but also the commitment of CSDP to provide service industry excellence."
"We are delighted to welcome Jerry to the board and we look forward to the unique and valuable perspective he will add," said Randy Parks, President of SIA.
Mr. Edinger will also be chairing a new SIA committee, Strategic Communication Committee, which will communicate and promote "C" level education and awareness to the issues the service industry faces.
Mr. Edinger is an industry veteran with more than 30 years of business process and service solution experience. He joined CSDP in January 2008 after retiring from IBM. While working at IBM, Mr. Edinger held several management and executive roles in all aspects of IBM's services and support business. Prior to IBM, he held the position of Director of Operations for Technology Service Solutions (TSS), a joint venture with IBM and Eastman Kodak.
SIA was founded in 1985 as the leading trade association for companies engaged in the repair of electronic hardware and those that support the high tech service industry. The SIA has been instrumental in fighting for the rights of end users in the Right to Repair Act, now part of the DMCA in 1998, many Friend of the Court Briefs, White Papers and Complaints filed with the Department of Justice to the U.S., European Council, FTC, and Canadian Commission in support of open and competitive service. http://www.servicenetwork.org
For more information, contact Ray Miller at 888-741-2737 x107.
CSDP is the only process-driven provider of Service Relationship Management (SRM©) software and services for organizations to automate and optimize every aspect of post-sales service delivery including field service, reverse logistics, and customer support. This holistic approach combines data, processes, and technology to maximize service operations, and is delivered through a comprehensive suite of software available in on-premise or cloud-based SaaS models. CSDP's software helps clients by beginning with service contract, warranty, and entitlement management to improve service delivery revenues and operational efficiencies and increase customer satisfaction. Learn why service leaders chose CSDP to optimize their service lifecycle management, visit http://www.csdpcorp.com.
SOURCE Customer Service Delivery Platform (CSDP)