BANGALORE, May 17, 2016 /PRNewswire/ --
CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall in the 'Leaders' quadrant in their latest NEAT analysis on Customer Management Services (CMS).
Key highlights of the NEAT Report and associated CSS Corp CMS Profile:
> CSS Corp has been featured as a 'Leader' in overall CMS and also as a 'High Achievers' in the following categories:
- Revenue increase focus
- Cost take-out focus
- Customer experience improvement focus
> NelsonHall recognizes CSS Corp's vertical expertize with long-term client partnerships in hi-tech, telecom, and networking OEM sectors
> CSS Corp's analytics capabilities to pre-empt technical issues with end-user devices
> NelsonHall acknowledges our strong positioning in IoT and home automation support markets
> Report features CSS Corp's IPs Active Suite of products:
- Active Edge: Omni-channel CRM with 360° view of customer engagements
- Activei: Support augmenting tool/app for IoT ecosystem
- Active Insights: Providing predictive analytics and business intelligence support
According to Ivan Kotzev, Principal Analyst, NelsonHall
"CSS Corp's proprietary tools and strong focus on analytics and process automation enables it to address a growing client demand for higher value add services and closer partnerships between customer services outsourcing vendors and clients. Benefiting from its expertise in premium technical support and self-diagnostics, CSS Corp is also well positioned to be an early leader in the global IoT support market."
According to Raj Reddy, Chief Delivery Officer, CSS Corp
"CSS Corp is honoured to be positioned in the 'Leaders' quadrant. We consider our inclusion in the CMS NEAT analysis report further reinforces our position as disruptive player in providing great tech support which is integral to us in providing superlative Customer Experience (CX)."
"Our success is attributed to our proprietary Active Suite platform which integrates automated support (Activei), analytics led predictive support (Active Insights) and Premium Tech support (PTS) powered by a robust knowledge management system (ActiveEdge). Active Suite platform not only made us a trusted advisor to our clients in their growth journey, but also enhanced 'Customer Lifetime Value', and hence opening up new revenue opportunities to our clients."
"In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in disruptive technologies likes IoT, M2M support, self-heal and analytics to deliver superlative CX."
About CSS Corp:
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.
Please visit http://www.csscorp.com for more information.
NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. With its 'Speed-to-Source' initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.
Senior Director, Marketing
CSS Corp Pvt Ltd
SOURCE CSS Corp Pvt Ltd