Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange in Cannes A hands-on event for senior level executives in customer contact, providing the opportunity to learn the latest trends and strategies

CANNES, France, May 2, 2013 /PRNewswire/ -- Is it possible to exceed customer expectations in organizations today? How to reach excellence in customer service is one of the key objectives of Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange that will take place on 9-11 June, 2013 at the Novotel Cannes Montfleury, France. For three days, participants will have the opportunity to meet and collaborate with senior-level customer contact executives to share insights and best practices, and to learn the latest customer contact trends and strategies.

In particular, participants can find out how the contact centre can make the enterprise more efficient, effective and competitive, and how to operationalise multichannel integration in the contact centre.

The three-day event will also present proven techniques to link customer contact metrics to business outcomes and ways to integrate social policy and processes into the contact centre.

Participants can expect to interact and exchange ideas with senior-level executives responsible for: 

  • Customer Strategy
  • Customer Analytics
  • Customer Experience and Loyalty
  • Customer Contact/Call Centres
  • Customer Care/Services
  • Customer Support
  • Operations
  • Sales & Marketing

Attendees will enjoy a plethora of networking activities, including, the Cannes@Day Taste & Tour, networking receptions, a Wine & Dine, and other themed networking activities.

Keynote speakers at the 7th Annual Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange, include: Dr. Nicola Millard, Customer Experience Futurologist, BT and Jamie Naughton, Speaker of the House & Chief Culture Ambassador, Zappos.com, Inc.

Frost & Sullivan Executive MindXchanges have a unique format, which fosters the ability to share, question and benchmark with peers. Attending the event is said to provide organizations with the proven strategies for growth, as the Operations Director at Experian stated; "This is by far the best event I have attended. Very engaging, interactive and great networking."

Register online at www.frost.com/customercontacteu for €300 off the event price. Save more if three or more people from your company attend. Download the complete event agenda: Please email: events.us@frost.com to receive more information about the event.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organisation prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Contact:
Chiara Carella
Corporate Communications – Europe
P: +44 (0) 20 7343 8314
M: +44 (0) 753 3017689
E: chiara.carella@frost.com 

http://www.frost.com

SOURCE Frost & Sullivan



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