Customer Experience (CX) Company Hero Digital Acquires Delphic Digital, Expanding CX Consulting Services Nationally
Acquisition enables Hero Digital to scale to meet growing market demand for CX Strategy, Design, Content, Engineering, Marketing and Data Analytics services
SAN FRANCISCO, Sept. 7, 2017 /PRNewswire/ -- Hero Digital announced today it has completed the acquisition of Delphic Digital, a three-time Inc. 5000 digital marketing and web design agency. Based in Philadelphia, Delphic Digital has been delivering memorable customer experiences that drive business results for clients nationally, including a portfolio of Fortune 1000 companies. The combination of the two firms will broaden Hero Digital's offering and create a powerful independent CX agency to meet the growing demand for CX strategy, design, content, engineering, marketing, and data analytics services. Terms of the transaction were not disclosed.
The demand for CX services has never been higher as companies across industries know they have to meet their customers' growing demands for personalized and consistent experiences across channels. Gartner predicted that in 2017, 50 percent of consumer product investments will be redirected to customer experience innovations1.
Hero Digital is a recognized leader in delivering best-in-class customer experiences for enterprise companies, including recent work with Salesforce, Logitech, and Belkin. With a unique practitioner-led model, Hero puts customer success first to deliver high-quality results for companies globally.
"Like us, Delphic has an uncanny love for crafting memorable customer experiences," said David Kilimnik, Hero Digital CEO. "The addition of Delphic to our team at Hero Digital enables us to offer our growing client base best-in-class expertise across every part of their brand journey. We are thrilled to welcome Delphic to the team."
"We are extremely excited to join Hero," said Lance Hollander, Delphic Digital Managing Partner. "Since Delphic's inception, our mission has been to deliver the very best experience—connecting clients to their customers, employees, and partners. We are looking forward to having the power of Hero behind us to accelerate results for our clients." Delphic Managing Partner Mark Patten further commented, "From the employee perspective, this partnership pulls together an incredibly deep and diverse set of people, matched with a best in class culture—making Hero Digital an exceptional place to work."
About Hero Digital
Hero Digital is a customer experience company. We combine strategy, design, content, engineering, marketing, and data analytics in our delivery of multi-channel customer experiences for brands. From the beginning of the customer's journey to the purchase process and post-purchase support, we help the world's best brands keep their customers engaged. Major global brands include Salesforce, Western Digital, and Belkin. For more information, visit www.herodigital.com.
About Delphic Digital
Delphic, a Hero Digital Company, fuses design, storytelling, and analytics to create effective digital marketing strategies and engaging customer experiences that help our clients grow. We are committed to delivering bold ideas and deep, actionable insights to achieve meaningful and measurable results. Delphic has been repeatedly named one of the fastest-growing businesses in Philadelphia. To learn more about Delphic, visit www.delphicdigital.com.
CONTACT:
Saleema Fazal
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1 Gartner Research (2016) Customer Experience is the New Battlefield [Research Study]. Retrieved from https://www.gartner.com/doc/3069817
SOURCE Hero Digital
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