WABAN, Mass., Sept. 4, 2012 /PRNewswire/ -- Temkin Group, a leading advisor to organizations committed to improving their customer experience, today announced that Aimee Lucas has joined the company as a Customer Experience Analyst. Lucas was previously the Associate Director of Client Experience and Voice of the Customer for Crowe Horwath LLP, a leading public accounting and consulting firm.
"I've been a loyal follower of Temkin Group and an avid consumer of its thought leadership for years," said Lucas. "I'm excited to join the team and look forward to helping organizations become more customer-centric."
Lucas will contribute to Temkin Group's research on the organizational capabilities and best practices for building customer loyalty by improving customer experience. With industry-defining reports such as The Future of Customer Experience. The ROI of Customer Experience, and Prepare For Next Generation Voice of the Customer Programs, Temkin Group's research is already on the must-read list for leading executives that care about customer experience.
In addition to expanding the company's thought-leading research, Lucas will provide advisory services for Temkin Group's clients that represent some of the world's largest brands. In that role, she will lead workshops, review customer experience plans, and provide advice on how these organizations can more effectively interact with their customers.
"We're thrilled to welcome Aimee to Temkin Group. Her experience, insights, and energy will help accelerate our clients' customer experience journeys," states Bruce Temkin, Managing Partner of Temkin Group.
For more information about Lucas or Temkin Group, visit http://www.TemkinGroup.com.
About Temkin Group
Temkin Group is a leading customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer‐centric. The company combines customer experience thought leadership with a deep understanding of the dynamics of large organizations to help senior executives accelerate their results. For more information, contact Bruce Temkin at 617-916-2075 or firstname.lastname@example.org.
About Bruce Temkin
Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.
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SOURCE Temkin Group