Customer Service Robots: Humanoid and Non-Humanoid Robots for Retail, Travel and Hospitality, Financial Services, Restaurants, Healthcare, and Other Customer-Facing Applications: Global Market Analysis and Forecasts
LONDON, Aug. 24, 2017 /PRNewswire/ -- Today, a lot of money is spent by companies to attract new customers and to retain existing ones through various means, such as interactive marketing. The phenomenon of interactive marketing has just begun to evolve from traditional methods to highly sophisticated technology-based methods that give marketers key reference points by analyzing and predicting customer behavior. Herein lies a significant opportunity for customer service robots that have the advantages of speed and extraordinary data processing capabilities, and can work tirelessly without taking a break. A robotic workforce can increase efficiency in banks, shopping malls, family entertainment centers, exhibitions and events, airports, stores, and many other places where the types of customer interactions are standardized and repetitive in nature. Fewer than 5 years ago, hardly anyone had seen or heard of robots in public and commercial spaces, as most of the developments were restricted to research labs. But now, despite real-world practical challenges, the customer service robot market has started to gain momentum.
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Understanding the tremendous opportunity in the service sector, companies are moving forward from the research and development (R&D) stage or test prototypes and pilot projects of their products. The customer service robot market is off to a healthy start, with many prominent companies and investors showing confidence in robots and customer interaction technology. Worldwide revenue of customer service robots reached $53.77 million in 2016 and Tractica expects that the market will continue to shape up nicely over the next few years with industry consolidation, while providing significant opportunities to various industry participants, reaching a market value of $87.97 million by the end of 2022.
This report examines the market and technology issues surrounding customer service robots and then presents 7-year revenue forecasts for the industry. Not covered in this report are stationary customer interactive systems that do not have moving parts, telepresence robots, and chatbots, which are often confused with customer service robots. The report addresses the crucial market drivers and challenges, in addition to assessing the most important technology issues that will influence market development. In total, 24 key and emerging industry players are profiled. Market forecasts are segmented by world region and robot type. Tractica segments the customer service robot market into two major types based on the design and shape of the robot, which are humanoid and non-humanoid.
Key Market Forecasts
- Customer Service Robots Revenue and
Shipments, World Markets: 2016-2022
- Customer Service Robots Shipments by
Region, World Markets: 2016-2022
- Customer Service Robots Revenue by Region,
World Markets: 2016-2022
- Customer Service Robots Average Selling
Price by Region, World Markets: 2016-2022
- Customer Service Robots Shipments by Type,
World Markets: 2016-2022
- Customer Service Robots Revenue by Type,
World Markets: 2016-2022
- Customer Service Robots Average Selling
Price by Type, World Markets: 2016-2022
Technologies
- Human Robot Interaction
- Navigation Autonomy
- Spatial Awareness
- Machine Vision
- Voice and Speech
Recognition
- Artificial Intelligence
- Machine Learning
- Gesture Control
- Tactile Sensors
- Wi-Fi
- Bluetooth
Robot Types
- Humanoid
- Non-Humanoid
Geographies
- North America
- Europe
- Asia Pacific
- Latin America
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