RICHARDSON, Texas, Nov. 2, 2012 /PRNewswire/ -- LimeLight Technology Solutions has been awarded an outsource contract to implement, maintain and operate a best-in-class help desk services team for Briggs Equipment. Briggs Equipment cited three key elements in LimeLight's solution framework when awarding the help desk services contract: The value that LimeLight brought to the table with its strategic processes, understanding of software tool sets and the strength of their consulting team. LimeLight's help desk solution will be responsible for supporting 30 Briggs locations through the US.
LimeLight's help desk methodology ensures the ticket is moving through the system in a highly efficient manner from opening to close. In order to accomplish this mission LimeLight's consulting team develops processes that address issues such as access to information, flow of content and the importance of communications.
"As part of the implementation of processes our consulting team implements software tools which creates the operational framework. Without effective software tools to support the newly created process it is near impossible to change behavior. The software tools create an environment of accountability," says Matthew Ramsey, Senior Consultant at LimeLight.
"Effective software tools provide our customers with key performance indicators and allow them to measure and respond to varying needs of their business," says Mike Husby, Senior Consultant at LimeLight.
LimeLight's help desk team has two qualities that separate them from their competitors: strong soft skills focused on communications and analytical abilities targeted at diagnosing root cause.
"LimeLight's expertise in creating quality IT solutions for Briggs has led to a valuable business relationship that we look forward to continuing well into the future," says Brian Evans, Director of Information Technology at Briggs Equipment.
About Briggs Equipment, Inc.
Headquartered in Dallas, TX, Briggs Equipment, Inc. and its subsidiaries are leading providers and renters of premium, materials handling equipment, currently with locations in the United States, the United Kingdom and Mexico. For more information, visit http://www.briggsequipment.com.
About LimeLight Technology Solutions
LimeLight Technology Solutions specializes in strategic consulting, project implementation, cloud migrations and outsourcing. Formed in 2008, LimeLight Technology Solutions, makes IT uncomplicated through business minded technology solutions. Located in the Dallas, TX area, LimeLight caters primarily to mid-market organizations and Fortune 1000 sized businesses located in the Texas, Oklahoma, Arkansas, Louisiana, and New Mexico regions. For more information, visit http://www.golime.co/.
Contact: Matthew Ramsey, firstname.lastname@example.org, 972-201-9700, 866-881-0312
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SOURCE LimeLight Technology Solutions