Joining DCT as an Account Service Representative, Kearsten Brunst will be instrumental in fulfilling DCT's unique approach to proactive account management by interacting with customers on all administrative aspects of their account, as well as working to identify and facilitate on-going process and cost improvements. Ms. Brunst has an extensive background in supporting major corporate clients with the implementation and execution of operational initiatives. The combination of her technical skill set, results-oriented approach and ability to collaborate effectively throughout all levels of an organization will enable her to contribute successfully to DCT's goal of deploying the most current technology and customized services for our customers. Ms. Brunst holds a Bachelor of Arts degree in Psychology from Cleveland State University.
Sue Wohleber joins DCT as Customer Service Representative. In her role as a member of DCT's highly regarded customer service team, Ms. Wohleber is dedicated to providing top tier, local customer care 24 hours a day, 7 days a week, 365 days a year. As our customer's first line of contact she is responsible for handling service, billing and technical support. With over 20 years of experience in the IT industry, Ms. Wohleber's customer support background and depth of technical knowledge will enable her to analyze and resolve client inquiries quickly and thoroughly. She earned her degree in Information Technology and Business Administration from the University of Mount Union.
Stephanie Monroe joins DCT as Engineering Assistant. In her role Ms. Monroe provides direct support to the Director of Engineering, handling all scheduling, shipping and receiving, and administrative responsibilities. With 7 years of experience in customer service, administrative and support roles she will utilize her organizational and customer service background and strong attention to detail to assist in the overall operational success of our dynamic Engineering and Operations team.
"Providing outstanding customer service and operational excellence are top priorities for DCT," commented J. Anthony Rehak, President. "We look forward to the contributions of Kearsten, Sue and Stephanie as we continue to differentiate ourselves as a true partner to our clients and the clear choice for cloud, data and voice solutions."
About DCT Telecom Group
DCT Telecom Group has been delivering leading edge telephony services and support to business customers both domestically and internationally since 1993. Drawing on extensive wholesale relationships, our own network infrastructure and our expanded equipment and hardware as a service options, DCT assists businesses with the configuration, implementation and management of customized cloud, hosted PBX, data and voice solutions.
DCT is a proud business partner of the Cleveland Browns, has been awarded a Top Workplaces honor by The Plain Dealer for two consecutive years, and as one of Northeast Ohio's fastest growing companies has been recognized as a prestigious Weatherhead 100 award winner seven times. Please visit www.4dct.com.
A head shot for each of the above employees is available upon request.
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SOURCE DCT Telecom Group, Inc.