DealExtreme Revamps Internal Order Processing for Faster Turnaround
HONG KONG, Feb. 28. 2012 /PRNewswire-Asia/ -- DealExtreme, in its efforts to provide its customers with the best possible service, is upgrading order processing methods to maintain high standards of buyer satisfaction. Concerted efforts are being made to create better processes in critical business areas to make sure DX stays the number one gadget retailer on the net.
To ensure timely processing of orders placed during the Chinese New Year holiday, DX.com is implementing the following upgrades and changes:
- DX has created a new processing system with upgraded Order Management and Warehouse Management systems. They are capable of processing a substantially larger amount of orders and ensure they go out when available.
- DX.com has built and staffed new warehouses in the U.K., Australia and the United States to make sure items are in stock and are available for purchase. The stock amount shown on the website of a particular item is accurate, and can be relied on as being accurate.
DealExtreme's 320,000 square foot Digital Fulfillment Center is dedicated to processing and speeding up order resolution. It's adding new equipment and innovative business processes to ensure customers' orders are completed.
DX.com has also added a comprehensive Supplier Relationship System to keep in contact with suppliers to source more new products and stock them from a more varied pool of suppliers keeping stock at optimum levels.
When asked about DX.com's level of technology and expertise, Eric, IT Manager, said, "We are keeping pace with, and in some areas exceeding, technological advances in process management, and we aware of no other online retailer that has DX's capabilities."
DX.com understands it can be frustrating to wait longer than expected for purchased goods, and knows that great customer relations and low prices are the most important aspects of doing business in today's ultra-competitive market.
DX.com is committed to ensuring that both of these requirements are met and that their promise of superior service is kept.
DealExtreme Customer Dedication
DealExtreme is dedicated to bringing to its customers the very best in services as well as the largest array of product offerings. Together with free worldwide shipping and the lowest prices, DX.com is your number one choice for gadgets on the internet and the retailer most dedicated to the continual improvement of the way in which it does.