HONG KONG, Feb. 28, 2012 /PRNewswire-Asia/ -- DealExtreme, in its continuing effort to provide its customers with the best possible service, is upgrading the customer service department to maintain its high standards of buyer satisfaction. Real effort is going into creating better process and execution in critical areas to make sure DX customers are able to resolve their issues more quickly.
DX.com, an international gadget and electronic online retailer closes for seven days each year for the Chinese New Year. During this closure DX.com still takes orders but informs its customers that those orders cannot be shipped during this annual hiatus. To that effect, DX must work doubly hard after the holiday to ensure that backed-up orders go out smoothly and quickly.
To ensure that support tickets are addressed more quickly DX.com is implementing the following customer service upgrades:
- Their customer service department is working 24 hours a day to resolve all outstanding tickets.
- Their customer support live chat is being staffed 24 hours a day, though the wait times to speak to a representative may be slightly longer than usual due to the increased volume of issues.
- DX has properly sorted and classified all of the support tickets to faster serve their customers.
- DX has hired and trained specialized customer service representatives to handle every support ticket type, and made sure these representatives are well versed in all of the relevant processes related to support resolution. These specialized positions were created and staffed well before the Chinese New Year in anticipation of the influx of support tickets.
"Customer service is always our number one priority, and something we are always looking to improve," says Tiffany, DX.com Customer Service Department manager. "We have a lot of tickets waiting to answer and we are working 24 hours a day to make sure we do. We are expecting to have the backlog of tickets resolved by the end of March."
DealExtreme Customer Dedication
DealExtreme is dedicated to bringing to its customers the very best in services as well as the largest array of product offerings. Together with free worldwide shipping and the lowest prices, DX.com is your number one choice for gadgets on the internet and the retailer most dedicated to the continual improvement of the way in which it does.