DecisionOne Signs Services Agreement With Vitera Healthcare Solutions Technology Support Services Company Becomes Vitera's Hardware Service Provider
DEVON, Pa., Dec. 4, 2012 /PRNewswire/ -- DecisionOne Corporation, the largest independent technology support organization in North America, announced an agreement with Vitera Healthcare Solutions, the nation's premier provider of best-in-class ambulatory electronic health records and practice management software and services, to assume hardware infrastructure and support operations for Vitera clients nationwide.
Under the terms of the agreement, DecisionOne will integrate Vitera's hardware service personnel into its highly credentialed and comprehensive national field service organization. This partnership enhances Vitera's ability to maintain industry-leading service levels while optimizing resources dedicated to product innovation and development.
"We are extremely pleased to be selected as Vitera's service delivery partner. DecisionOne is uniquely positioned to provide Vitera's clients with world-class infrastructure support by drawing on our 50 years of experience in maintaining high availability computing environments, a vendor-neutral services portfolio, and our scalable, flexible field support team," said Nick Sharma, President and Chairman of DecisionOne. Sharma continues, "Our expertise in healthcare, our national footprint, and our continuous focus on delighting our customers, combined with Vitera's best-in-class ambulatory software and services, make this an exciting partnership."
The mandate for compliance with the American Recovery and Reinvestment Act of 2009 has increased the need for DecisionOne's services portfolio. Whether it is complete outsourcing, supplemental coverage, or a customized solution, DecisionOne offers healthcare and health information/EHR solution providers flexible offerings and high service levels with a full-service support structure that can scale as market demands require.
"We selected DecisionOne for its extensive experience in the healthcare environment, strong legacy of delivering superior customer service, and high standards for technician training, certification and performance," said Matt Hawkins, CEO of Vitera. "With its focus on employees and their technical growth, we are confident that DecisionOne will be a value-add to our customers as we continue to provide industry-leading and innovative healthcare software and solutions."
DecisionOne, a Glodyne company, is the largest independent technology support organization in North America delivering world-class managed infrastructure services, legacy equipment support and logistics management across all technologies. As a vendor-agnostic partner, our highly skilled international team enables DecisionOne to deliver outstanding support services to organizations anywhere, anytime. DecisionOne uses best-in-class tools to deliver a holistic solution for each unique infrastructure, allowing our clients to predict IT costs, and reallocate and refocus their valuable IT resources toward achieving business objectives. Visit us at www.DecisionOne.com, follow us at @DecisionOne, become a fan on Facebook, visit our company page on LinkedIn, subscribe to our YouTube channel, and link to us via Google+.
About Vitera Healthcare Solutions
Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions so physicians and medical professionals can work with patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems, processes 33 million transactions and 1.8 million e-prescriptions monthly, and serves several specialties including primary care, OB/GYN, pediatrics, cardiology and orthopedics in all sized practices and Community Health Centers. Physician focused and patient centric, Vitera Healthcare Solutions is based in Tampa, FL. For more information, visit www.viterahealthcare.com or call (877) 932-6301. Follow Vitera Healthcare Solutions on Facebook, http://www.facebook.com/ViteraHealthcare, and Twitter, http://twitter.com/#!/ViteraHealth.
SOURCE DecisionOne Corporation