Deliv Appoints Customer Experience Expert Micki Seibel to VP of Product Same-day delivery startup makes another key talent acquisition as company continues rapid growth
PALO ALTO, Calif., July 11, 2013 /PRNewswire/ -- Deliv, the same-day, low cost delivery service that partners directly with large retailers and leverages a crowdsourced community of drivers, today announced the appointment of Micki Seibel to VP of Product where she will spearhead Deliv's customer experience initiatives.
Seibel previously held strategic product and user experience roles at Netscape, eBay, Ask.com and MyNewPlace, before becoming VP of Product at Linqia, Plum District and SmartyCard. She has extensive experience building and leading communities, user interface design, and customer service – all focused on significantly enhancing the customer experience.
Deliv's differentiated same-day delivery service partners directly with large multichannel retailers in the same way UPS and FedEx do by appearing as a same-day delivery button at checkout alongside standard and expedited shipping options. The cost of same-day delivery by Deliv is the same or less than any other shipping option a retailer offers. Deliv's community of crowdsourced drivers, dynamic routing technology and unique visual GPS tracking of all orders ensure superior white glove service for consumers.
"Deliv is breaking new ground in the retail space, taking advantage of trends in eCommerce and omni-channel retail with advances in technology to create a whole new proposition," said Seibel. "This is a wonderful opportunity for me to work with a dynamic team with great experience and great vision at this pivotal time in the development of a new industry."
"When we talk about being focused on the customer experience, we are referring to the experience for all constituents along the same-day delivery service value chain – the retailer, consumer, driver, dispatcher and customer service rep," said Daphne Carmeli, founder and CEO of Deliv. "Micki is one of the most experienced people in the industry at creating products and services that delight and inspire, and will certainly help us really deliver."
Deliv partners with national multichannel retailers to provide low-cost, high quality same-day delivery via its quality-controlled fleet of crowdsourced drivers. The company is headquartered in Palo Alto, California and is backed by some of Silicon Valley's leading venture capital firms. For more information, visit www.deliv.co